Esther Wanjugu
Colorado Springs,CO
Summary
Dynamic receptionist with proven organizational skills at St Jeremy Schools, enhancing client satisfaction by improving appointment scheduling and maintaining a welcoming environment. Adept in data entry and verbal communication, I cultivated positive client relationships and efficiently managed multiple tasks, ensuring confidentiality and timely support for staff and clients alike.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
St Jeremy Schools
02.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Mweiga Highschool
Kenya11-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Customer and client relations
- Scheduling appointments
- Greeting and seating clients
- File management
- Administrative support
Certification
- First Aid Certification
Languages
English
Native or Bilingual
Timeline
Receptionist
St Jeremy Schools
02.2024 - 02.2025
High School Diploma -
Mweiga Highschool
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