Esther Willerick
Battle Creek,MI
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Gull Lake Ministries. Skilled in cleaning, organizing, and maintaining high standards of health and safety, coupled with exceptional teamwork and guest relations acumen. Achieved significant improvements in housekeeping operations and library user experience through meticulous attention to detail and proactive problem-solving.
Overview
10
10
years of professional experience
Work History
Houskeeper
Gull Lake Ministries
03.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Delivery Driver
Dominos Pizza Inc.
06.2016 - 08.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Student Librarian Assistant
Willard Library
11.2014 - 11.2015
- Supported library outreach initiatives by participating in campus events, such as orientations or open houses.
- Streamlined the acquisition process for new materials by accurately cataloging, labeling, and shelving items in a timely manner.
- Supported research efforts of patrons by assisting with reference inquiries and directing users to appropriate resources.
- Improved overall efficiency of library operations by participating in various tasks such as weeding outdated materials or updating records in the system.
- Ensured a welcoming atmosphere within the library by maintaining clean spaces and addressing any facility issues promptly.
- Enhanced library user experience by efficiently managing the circulation desk and addressing patron needs.
- Increased productivity during peak hours at circulation desk by multitasking effectively between checking out items, answering phone calls, and responding to patron inquiries.
Education
High School Diploma -
Homeschool
Battle Creek, MI05.2016
Skills
- Teamwork
- Customer Service
- Cleaning and organizing abilities
- Health and safety compliance
- Guest Relations
- Supply Inventory Management
- Budget Control
- Professional and Courteous
Timeline
Houskeeper
Gull Lake Ministries
03.2023 - Current
Delivery Driver
Dominos Pizza Inc.
06.2016 - 08.2018
Student Librarian Assistant
Willard Library
11.2014 - 11.2015
High School Diploma -
Homeschool
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