Esther Williams
Austin,TX
Summary
Results-focused Office Manager, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Hairstylist
Self-employeed
03.2013 - Current
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Salon Owner/Operator
Beauty On The Rocks
01.2009 - 02.2013
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Provided outstanding coaching to employees to boost productivity.
Office Manager
Cooperative Dispatching
San Diego, CA
07.1998 - 03.2005
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw quality control and productivity rates to increase revenue and production times.
Education
Liberal Arts And General Studies
San Diego City College
San Diego, CALicensed Cosmetologist - Cosmetology
Bellus Academy
Poway, CA02.2006
High School Diploma -
Orangewood Highschool
San Diego, CA06.1997
Skills
- Problem Anticipation and Resolution
- Originality and Creativity
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Cultural Sensitivity
- Social Perceptiveness
Languages
Spanish
English
Timeline
Hairstylist
Self-employeed
03.2013 - Current
Salon Owner/Operator
Beauty On The Rocks
01.2009 - 02.2013
Office Manager
Cooperative Dispatching
07.1998 - 03.2005
Liberal Arts And General Studies
San Diego City College
Licensed Cosmetologist - Cosmetology
Bellus Academy
High School Diploma -
Orangewood Highschool
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