Hae Young “Esther” Yun
West Valley City
Summary
To provide a company with my expertise in the areas of sales management, customer service and leadership, and in return, obtain a position where I can grow and excel through new challenging scenarios.
Experienced with managing diverse client portfolios and optimizing financial solutions. Utilizes effective communication and negotiation skills to foster strong client relationships.
Overview
23
23
years of professional experience
Work History
Accounts Manager
Miller & Company Real Estate Services, Inc.
10.2017 - 01.2025
- Handles 250 rental accounts and communicated with 145 individual owners
- Reconcile bank statements and emailed monthly disbursement statements to these owners
- Also paid property owners their rental income through ACH through company’s trust accounts
- Assist agents in Leasing aspects of approving rental applications and creating leases
- Negotiate Property Management Agreements with new onboarding clients and entered into database and set up ACH payments
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Conducted thorough credit assessments on potential clients, minimizing risk exposure for the company.
- Proactively communicated updates and changes in company policies to clients, ensuring their understanding and compliance.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
Office Manager
Sunrise Satellite
11.2013 - 01.2015
- Handled all day to day operations with a focus on efficiency and time management
- Communicated with Dish Network and Directv regional managers on monthly sales and installations
- Reconciled commission reports and processed payroll
- Responsible for accounts payable and receivable
- Ordered supplies and equipment for installations of satellite services
Residential Community Manager
Miller Development
01.2012 - 06.2013
- Directed and oversaw all operations of a 288 unit residential Affordable Income property
- Responsible for residents rent accounts, monthly delinquency and yearly budgets
- Prepared all legal documents for collections, evictions, and delinquent rent accounts
- Processed residents applications and made sure that applicants were under LIHTC standards and compliance
- Responsible for yearly Re-certifications for current residents affirming that the property was compliant with LIHTC regulations
Item Processing Specialist II
Zions Bancorporation
01.2008 - 08.2009
- Processed bank account statements for customers with Zions Bank and 6 other bank affiliates nationwide
- Handled all branches email/phone requests for changes to customer statements
- Reconciled cancelled checks for customers check return statements
- Researched and located checks for Fraud Dept
- And also for business accounts
- Assisted other inter-departments such as Returns, ACH Wire, Customer Information File
Assistant Community Director
Milestone Management Company
03.2002 - 06.2005
- Assisted in all activities and responsibilities of a 456 unit residential community and its management team
- Guided sales team through outreach programs, follow-up sales techniques and resident renewal programs which helped maintained high occupancy numbers and low resident turnover
- Managed staff and vendors to include recruiting, training, counseling, motivation and evaluation
- Controlled the sub-metering billing system, in-house and third party collections and applicant screening
- Managed community relations by solving residents concerns and organizing regular activities
- Increasing financial gains by 15% year to date by maintaining higher than average physical occupancy, minimizing concessions and reducing turnover
Education
Diploma -
John Marshall High School
Los Angeles, CA06.1993
Skills
- Account management
- Office management
- Rent collection
- Cash flow management
- Tenant and eviction laws
- Resident satisfaction
- AP and AR management
- Tracking spreadsheets
- Property inspections
- Due diligence
- Financial budgeting and reporting
- Meeting facilitation
- Scheduling and calendar management
- Property management
- Account reconciliation
- MS office suite
- Leasing and sales
- Lease documents
- Credit and collections
- Bank reconciliation
Timeline
Accounts Manager
Miller & Company Real Estate Services, Inc.
10.2017 - 01.2025
Office Manager
Sunrise Satellite
11.2013 - 01.2015
Residential Community Manager
Miller Development
01.2012 - 06.2013
Item Processing Specialist II
Zions Bancorporation
01.2008 - 08.2009
Assistant Community Director
Milestone Management Company
03.2002 - 06.2005
Diploma -
John Marshall High School
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