Esther Zamora
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Practice Manager
Therapy Group Of Tucson
5700 E. Pima St. Tucson, AZ 85712
06.2013 - Current
- Successfully managed day-to-day operations of a medical practice with a focus on optimizing efficiency and patient satisfaction.
- Oversaw a team of 25 employees, providing leadership, training and a positive work environment.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Successfully negotiated client contract renewals to create increased revenue.
- Managed HR responsibilities including recruitment, onboarding, employee relations and performance evaluations
- Enhanced onboarding experience for new hires and timely completion of paperwork.
- Administered RAN payroll, ensuring accurate and timely processing of payroll for all staff members.
- Tracking time and attendance records.
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
Credentialing Specialist
Professional Medical Services
2260 N. Rosemont Blvd. Tucson, AZ 85712
10.2010 - 06.2013
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Improved turnaround time for credentialing applications by implementing an efficient online system.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Maintained a thorough understanding of accreditation standards, enabling accurate interpretation of guidelines for staff members when needed.
Office Manager/Financial Coordinator
Valley Endodontics & Oral Surgery
3085 W. Ina Rd Tucson, AZ 85741
11.2008 - 10.2010
- Managed a team of 15 employees. Maintaining policies and procedures
- Billing and coding.
- Accounts payable and receivable. Reducing outstanding balances with insurance payers and patient balances.
- Collections
- Coordinated schedules for multiple disciplines.
Front Office Supervisor & Billing Specialist
Adobe Gastroenterology
2585 N. Wyatt Dr. Tucson, AZ 85712
01.2004 - 10.2008
- Supervised a team of 15 employees in a medical office setting and surgery center.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Established strong relationships with insurance companies to expedite claim processing and resolve billing issues efficiently.
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Procedure scheduling
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.1984
Skills
- Leadership & Team Management
- HR Management
- Exceptional Customer Service
- Staff Development & Training
- Health Care (40 years) industry
- Payroll Administration
- Bilingual-Spanish
- Medical Contracting
- Payment posting
- Claims processing & Collections
- Insurance & Benefit Verification
- Administrative Skills
Languages
Spanish
Professional Working
References
References available upon request.
Timeline
Practice Manager
Therapy Group Of Tucson
06.2013 - Current
Credentialing Specialist
Professional Medical Services
10.2010 - 06.2013
Office Manager/Financial Coordinator
Valley Endodontics & Oral Surgery
11.2008 - 10.2010
Front Office Supervisor & Billing Specialist
Adobe Gastroenterology
01.2004 - 10.2008
High School Diploma -
Sunnyside High School