Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Esther Zamora

Tucson,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Practice Manager

Therapy Group Of Tucson
06.2013 - Current
  • Successfully managed day-to-day operations of a medical practice with a focus on optimizing efficiency and patient satisfaction.
  • Oversaw a team of 25 employees, providing leadership, training and a positive work environment.
  • Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Managed HR responsibilities including recruitment, onboarding, employee relations and performance evaluations
  • Enhanced onboarding experience for new hires and timely completion of paperwork.
  • Administered RAN payroll, ensuring accurate and timely processing of payroll for all staff members.
  • Tracking time and attendance records.
  • Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.


Credentialing Specialist

Professional Medical Services
10.2010 - 06.2013
  • Enhanced credentialing processes by streamlining documentation and verification procedures.
  • Improved turnaround time for credentialing applications by implementing an efficient online system.
  • Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
  • Maintained a thorough understanding of accreditation standards, enabling accurate interpretation of guidelines for staff members when needed.

Office Manager/Financial Coordinator

Valley Endodontics & Oral Surgery
11.2008 - 10.2010
  • Managed a team of 15 employees. Maintaining policies and procedures
  • Billing and coding.
  • Accounts payable and receivable. Reducing outstanding balances with insurance payers and patient balances.
  • Collections
  • Coordinated schedules for multiple disciplines.

Front Office Supervisor & Billing Specialist

Adobe Gastroenterology
01.2004 - 10.2008
  • Supervised a team of 15 employees in a medical office setting and surgery center.
  • Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
  • Established strong relationships with insurance companies to expedite claim processing and resolve billing issues efficiently.
  • Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
  • Procedure scheduling

Education

High School Diploma -

Sunnyside High School
Tucson, AZ
05.1984

Skills

  • Leadership & Team Management
  • HR Management
  • Exceptional Customer Service
  • Staff Development & Training
  • Health Care (40 years) industry
  • Payroll Administration
  • Bilingual-Spanish
  • Medical Contracting
  • Payment posting
  • Claims processing & Collections
  • Insurance & Benefit Verification
  • Administrative Skills

Languages

Spanish
Professional Working

References

References available upon request.

Timeline

Practice Manager

Therapy Group Of Tucson
06.2013 - Current

Credentialing Specialist

Professional Medical Services
10.2010 - 06.2013

Office Manager/Financial Coordinator

Valley Endodontics & Oral Surgery
11.2008 - 10.2010

Front Office Supervisor & Billing Specialist

Adobe Gastroenterology
01.2004 - 10.2008

High School Diploma -

Sunnyside High School

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Esther Zamora