Esther Alejandra Perez

• Patient Education and Care
• Inventory Management
• Patient Retention Strategies
• Electronic Health Record (EHR) Management
• Dental Treatment Planning
• Staff Training and Development
• Infection Control Protocols
• Collaborative Patient Care
• Dental Anxiety Management
• Compliance with Regulatory Standards
• Dental Procedure Assistance
• Interpersonal and Communication Skills
• Dental Equipment Maintenance
• Organizational Skills
• Problem-solving Skills
• Detail-oriented Approach
• Multitasking Skills
• Time Management
• Customer Service Skills

Developing patient recall systems resulting in increased patient compliance, reduced supply waste, and improved patient retention. Skilled in infection control protocols, treatment planning, and team training, with a strong commitment to delivering exceptional patient care. Seeking to leverage my skills and experience to contribute to a dynamic dental practice.

• Effectively manage a team, fostering a collaborative environment focused on delivering outstanding customer experiences
• Develop and implement effective sales strategies to drive revenue growth and market expansion, utilizing market insights and industry trends to inform decision-making
• Create and maintain employee schedules, provide ongoing training and development, and implement motivational initiatives to ensure team members are empowered to meet and exceed performance goals
• Monitor individual and team performance, proactively addressing areas for improvement and implementing strategies to meet targets
• Ensure compliance with company policies, industry regulations, and security protocols, and maintain the integrity of business operations
• Cultivate strong relationships with customers, leveraging effective communication skills, and foster customer loyalty

• Played a pivotal role in managing day-to-day store operations, including inventory management, shipment processing, and ensuring seamless store logistics
• Assisted in receiving and managing inventory, maintaining accurate stock levels to meet customer demand, and optimizing sales opportunities
• Facilitated the shipping and receiving of inventory, ensuring timely and accurate processing to meet customer expectations and minimize delays
• Demonstrated strong problem-solving skills in addressing and resolving customer escalations, effectively managing conflicts, and ensuring positive outcomes

• Provided a track record of success in implementing innovative operations policies to improve response rate and improve customer service quality within the department
• Established record of success in streamlining the operations of a busy call center
• Diversified expertise in leadership, interpersonal relations and technical support to generate effective technical solutions to emerging issues