Larry Cribb
Customer Service & Management Professional
Johnston,IA
Summary
Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Domino's-Pawleys Island, SC
8 2023 - 9 2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Collaborated with managers to ensure smooth transitions between shifts and seamless store operations.
- Opened and closed location, monitoring shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels by completing regular counts to verify stock, address discrepancies, and forecast future needs, minimizing stockouts while reducing overhead costs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers. Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Mentored junior staff members in their professional development by offering guidance and support in their assigned roles.
- Developed strong working relationships with staff, fostering positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Advance Auto Parts-Conway, SC
05.2023 - 08.2023
- Assisted customers in identifying required parts and recommended appropriate alternatives to meet their needs.
- Retrieved requested parts from inventory promptly to fulfill customer orders, and proactively prepared online and telephone orders to reduce wait times.
- Stay informed about sales initiatives and promotional offerings, actively encouraging customers to take advantage of available deals.
- Effectively resolved customer complaints by identifying their needs and providing specialized parts and solutions.
- Fostered strong communication and collaborative relationships with coworkers, customers, administrators, and management to ensure seamless operations.
- Organized, labeled, and stored inventory in designated areas based on quantity, size, and product type, ensuring efficient stock management.
- Analyzed inventory data to identify discrepancies and implemented corrective measures to maintain stock accuracy.
- Conducted regular inventory audits, improving overall stock management and reducing discrepancies through monitoring.
Customer Service Representative
Startek-Myrtle Beach, SC
09.2020 - 05.2023
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Trained and mentored employees and teams on sales and customer service techniques
- Placed outbound calls to existing to provide additional consultation on products and services
- Built strong knowledge of product line to assist customers in selecting products.
Engagement Coach
Sykes-Kingstree, SC
03.2020 - 08.2020
- Led and supervised production shifts with 20 workers, effectively communicating production goals and resolving daily problems.
- Developed training programs to enhance agent skill sets, improving performance metrics across the board.
- Coached team members on call strategies, enabling better control and success in handling customer issues.
- Enforced attendance, punctuality, and behavior standards to maintain peak team performance levels.
- Measured, tracked, and reported on key performance metrics, including call abandonment, wait times, and first call resolution success, to monitor team performance and drive improvements.
- Conducted regular evaluations of team performance, providing feedback and coaching to ensure continuous growth.
- Improved customer satisfaction by resolving escalated issues quickly and providing timely support.
- Drove a culture of continuous improvement by implementing new approaches for customer communication and problem-solving.
Customer Service Representative
Startek-Myrtle Beach, SC
08.2019 - 03.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Placed outbound calls to existing customers to provide additional consultation on products and services.
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.
- Mentored employees and teams on best practices, policies, and procedures, while providing ongoing guidance and support during their onboarding process.
- Supported colleagues in handling complex cases and provided insights for better decision-making in challenging situations.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Materials Sampler
TRI environmental-Austin, TX
03.2017 - 06.2019
- Sampled landfill and water feature lining materials, direct from manufacturer, by cutting, packaging, and shipping required volumes of requested specimens.
- Conducted comprehensive training sessions for new hires, ensuring they were proficient in all aspects of sampling process before beginning independent work assignments.
- Streamlined workflows by developing efficient systems for organizing and sampling materials.
- Demonstrated adaptability by quickly adjusting to changing requirements or environmental conditions during sampling process.
- Maintained a safe working environment through diligent adherence to safety guidelines when dealing with potentially harmful substances during sampling process.
- Supported colleagues in troubleshooting complex sampling challenges, offering practical solutions based on experience and expertise.
Education
A.S. -
Horry-Georgetown Technical College
Conway, SC 08.2014 - 05.2016
Skills
Opening and Closing Procedures Management
Inventory Control
Process Improvement
Supervision and Team Leadership
Record-keeping and Documentation
Collaboration and Communication
Organizational Skills
Computer Literacy
Back Office Systems
Adaptable
Creative Thinking
Timeline
Cashier
Advance Auto Parts-Conway, SC
05.2023 - 08.2023
Customer Service Representative
Startek-Myrtle Beach, SC
09.2020 - 05.2023
Engagement Coach
Sykes-Kingstree, SC
03.2020 - 08.2020
Customer Service Representative
Startek-Myrtle Beach, SC
08.2019 - 03.2020
Materials Sampler
TRI environmental-Austin, TX
03.2017 - 06.2019
A.S. -
Horry-Georgetown Technical College
08.2014 - 05.2016
Assistant Manager
Domino's-Pawleys Island, SC
8 2023 - 9 2024
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