Overview
Work History
Education
Timeline
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Estheruth Erastus Andrew

Estheruth Erastus Andrew

Pittsburgh,PA

Overview

1
1
year of professional experience

Work History

Branch Sales & Service RRT (MLO)

PNC Bank
05.2022 - 11.2022
  • As a full-time Branch Sales and Service Regional Resource team (Multi- Branch Banker) member, I did engage in proactive sales and customer service activities including teller transactions, selling bank products, and developing referral opportunities
  • I am part of the Regional Resource Team, based in Pittsburgh, to support multiple branches in PNC's East Banking Center Retail Market
  • Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet from a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities
  • Collaborate with ecosystem partners to grow customer's share of wallet Position PNC solutions to drive new revenue and customer loyalty
  • Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty
  • Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions Leverage ecosystem partnerships to acquire, expand and retain relationships
  • Creates customer loyalty and grows customer share of wallet through a differentiated customer experience
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Educate customers on options for managing financial transactions by leveraging technology, tools, and resources
  • Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limit Demonstrate a heightened scrutiny to identify and avoid loss
  • Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Bank Teller

Citizens
11.2021 - 04.2022
  • Be the face of Citizens; be professional, friendly, and helpful with every interaction
  • Welcome customers when they walk into the branch
  • Talk with customers in the lobby - and the teller line - to understand the purpose of their visit
  • Make customers feel cared for while you process transactions
  • Introduce customers to new, more efficiently ways of banking like mobile, online and ATMs
  • Build relationships with customers so you can anticipate their financial needs
  • Introduce customers to a banker when more complex requests arise
  • Comply with all financial policies and procedures, state and local laws and regulations
  • Take advantage of training and coaching to grow into a Citizens Banker or another exciting role
  • Bring your positive energy and confidence to Citizens and its customers every day

Education

Associate of Science - Paralegal Studies

Community College of Allegheny County
Pittsburgh, PA
05-2027

No Degree - Paralegal Studies

Community College of Allegheny County
Pittsburgh, PA
05-2025

Timeline

Branch Sales & Service RRT (MLO)

PNC Bank
05.2022 - 11.2022

Bank Teller

Citizens
11.2021 - 04.2022

Associate of Science - Paralegal Studies

Community College of Allegheny County

No Degree - Paralegal Studies

Community College of Allegheny County

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Estheruth Erastus Andrew