Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Esther Zino Agbaza

Esther Zino Agbaza

Evans,GA

Summary


Knowledgeable DSP and RBT with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Mental Health Technician and DSP

View Point Health
01.2024 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
  • Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.

Patient Care Technician

Piedmont Hospital
08.2023 - 02.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Enhanced patient comfort by providing compassionate bedside care and support.

Patient Care Technician

Virtua Memorial Hospital
05.2019 - 08.2023
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Certified Home Health Aide

BAYADA
09.2018 - 08.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored progress and documented patient health status changes to keep care team updated.

Certified Nursing Assistant

Genesis HealthCare
10.2018 - 05.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Teacher's Assistant

Primary Colors Early Learning Center
04.2017 - 09.2018
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Supervised free play and other activities to keep children safe.
  • Read and told stories to promote and support overall language development.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.

IT Career Counselor (Sales)

Aptech Computer Education
02.2007 - 06.2015
  • Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
  • Helped students evaluate course choices and select relevant classes.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used consultative sales approach to understand and meet customer needs.
  • Assisted in the development of personalized career plans for students, resulting in clearer goals and enhanced motivation.

Education

Direct Support Professional -

University of Georgia
Athens, GA
02-2025

Diploma In Data Processing - Computer Science

University of Benin
Edo State, Nigeria
04.2007

Skills

  • CPR First Aid
  • Taking Vital Signs
  • De-escalation techniques
  • Behavior observation and documentation
  • Crisis intervention
  • Suicide prevention
  • Substance abuse awareness
  • Discharge planning
  • Post-traumatic stress disorder assistance
  • Therapeutic communication
  • Autism spectrum
  • Cognitive assessment

Certification


  • RBT - Registered Behavior Technician: 2024
  • CHHA - Certified Home Health Aide: 2018
  • CNA - Certified Nursing Assistant: 2018
  • BLS - Basic Life Support


Timeline

Mental Health Technician and DSP

View Point Health
01.2024 - Current

Patient Care Technician

Piedmont Hospital
08.2023 - 02.2024

Patient Care Technician

Virtua Memorial Hospital
05.2019 - 08.2023

Certified Nursing Assistant

Genesis HealthCare
10.2018 - 05.2020

Certified Home Health Aide

BAYADA
09.2018 - 08.2023

Teacher's Assistant

Primary Colors Early Learning Center
04.2017 - 09.2018

IT Career Counselor (Sales)

Aptech Computer Education
02.2007 - 06.2015

Direct Support Professional -

University of Georgia

Diploma In Data Processing - Computer Science

University of Benin

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Esther Zino Agbaza