Esther Zino Agbaza
Evans,GA
Summary
Knowledgeable DSP and RBT with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mental Health Technician and DSP
View Point Health
Lawrenceville, GA
01.2024 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
Patient Care Technician
Piedmont Hospital
Snellville, GA
08.2023 - 02.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Enhanced patient comfort by providing compassionate bedside care and support.
Patient Care Technician
Virtua Memorial Hospital
Mount Holly, NJ
05.2019 - 08.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Certified Home Health Aide
BAYADA
Moorestown, NJ
09.2018 - 08.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
- Monitored progress and documented patient health status changes to keep care team updated.
Certified Nursing Assistant
Genesis HealthCare
Burlington, NJ
10.2018 - 05.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Teacher's Assistant
Primary Colors Early Learning Center
Willingboro, NJ
04.2017 - 09.2018
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supervised free play and other activities to keep children safe.
- Read and told stories to promote and support overall language development.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
IT Career Counselor (Sales)
Aptech Computer Education
Ikeja, Lagos
02.2007 - 06.2015
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Helped students evaluate course choices and select relevant classes.
- Collaborated with customers and asked questions to assess needs and budgets.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Assisted in the development of personalized career plans for students, resulting in clearer goals and enhanced motivation.
Education
Direct Support Professional -
University of Georgia
Athens, GA02-2025
Diploma In Data Processing - Computer Science
University of Benin
Edo State, Nigeria04.2007
Skills
- CPR First Aid
- Taking Vital Signs
- De-escalation techniques
- Behavior observation and documentation
- Crisis intervention
- Suicide prevention
- Substance abuse awareness
- Discharge planning
- Post-traumatic stress disorder assistance
- Therapeutic communication
- Autism spectrum
- Cognitive assessment
Certification
- RBT - Registered Behavior Technician: 2024
- CHHA - Certified Home Health Aide: 2018
- CNA - Certified Nursing Assistant: 2018
- BLS - Basic Life Support
Timeline
Mental Health Technician and DSP
View Point Health
01.2024 - Current
Patient Care Technician
Piedmont Hospital
08.2023 - 02.2024
Patient Care Technician
Virtua Memorial Hospital
05.2019 - 08.2023
Certified Nursing Assistant
Genesis HealthCare
10.2018 - 05.2020
Certified Home Health Aide
BAYADA
09.2018 - 08.2023
Teacher's Assistant
Primary Colors Early Learning Center
04.2017 - 09.2018
IT Career Counselor (Sales)
Aptech Computer Education
02.2007 - 06.2015
Direct Support Professional -
University of Georgia
Diploma In Data Processing - Computer Science
University of Benin