Estial Hernandez
Virginia Beach,VA
Summary
Self-motivated, productive, and organized efficient work habits. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Data Processing Manager
Jomahop -Preowned Dept.
Brooklyn, NY
05.2020 - 03.2024
- Developed and implemented data processing policies and procedures to ensure accuracy of information.
- Created a tracking system to monitor the progress of data processing tasks.
- Trained staff members, oversaw department teams and delegated assignments to employees according to skill sets.
- Analyzed workflows and established priorities for daily operations.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Assisted in training new inspectors on safety protocols and standards.
- Documented all inspection results accurately in accordance with established guidelines.
- Inspected finished goods prior to shipment to guarantee they meet company standards.
- Filled out and submitted logs and paperwork on-time.
Packing and Shipping Clerk
Jomashop
BROOKLYN, NY
10.2016 - 02.2020
- Worked at Jomashop-Brooklyn, NY, shipping out orders
- Performed periodic maintenance checks on equipment used in the shipping department.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Verified shipping documents for accuracy.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Reported any damaged products to supervisor immediately upon discovery.
- Weighed packages to ensure they met shipping weight requirements.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Trained new employees regarding warehouse procedures and standards.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed products on conveyors for final wrapping and shipment.
- Tracked outgoing orders to provide shipping status to customers.
Retail Sales Associate
Childrenʼs paradise
Brooklyn
01.2016 - 09.2016
- Made sales, maintenance, helped put outfits together for clients, as well as inventory, restocking among other roles
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Offered suggestions for additional items that may be of interest to customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
Customer service representative
Bread berry
Brooklyn
06.2015 - 01.2016
- Took phone orders, handled customersʼ needs like food shopping, fruit platters, and making deliveries
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Checked expiration dates on products and ensured that only fresh goods were sold.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
Customer service, cashiering
Gourmet Glatt
Brooklyn
04.2012 - 05.2015
- Worked as a cashier, customer service, shopper, training new employees, and packed deliveries
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Developed strong working relationships with team members to foster collaboration.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
Maintenance, assistant supervisor
Nova Day Camp
Brooklyn
05.2012 - 09.2012
- Loading kids on and off the bus, serving lunch, watching over the kids while doing gymnastics among other roles
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Ensured that all rules were followed at the camp grounds.
- Organized games and sports activities to keep campers entertained.
- Assisted with meal preparation and served meals in an organized manner.
Internship/office assistant/medical billing
Lutheran Medical Health Centre
06.2010 - 08.2010
- Did medical billing, distributed mail, organized files, made copies, and ran errands
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
Counter sales
Peopleʼs Bakery
10.2009 - 01.2010
- Took orders, received calls, closed up the store, and made cookies
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Verified that all products were labeled with correct pricing information.
- Operated cash register to process customer orders accurately and efficiently.
- Decorated cookies according to customer requests while maintaining quality control standards.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
Education
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY06-2014
Skills
- Data Formatting
- Attention To Detail
- Strong Work Ethic
- Process Improvement
- Quality Assurance
- Creating Reports
- Database data entry
- Document processing
- Team building
- Inventory Management
- Task Prioritization
- Time Management
- Visual Inspection
- Pressure testing
- Quality Control Analysis
- Product Testing
Languages
Spanish
Professional
References
References available upon request.
Timeline
Data Processing Manager
Jomahop -Preowned Dept.
05.2020 - 03.2024
Packing and Shipping Clerk
Jomashop
10.2016 - 02.2020
Retail Sales Associate
Childrenʼs paradise
01.2016 - 09.2016
Customer service representative
Bread berry
06.2015 - 01.2016
Maintenance, assistant supervisor
Nova Day Camp
05.2012 - 09.2012
Customer service, cashiering
Gourmet Glatt
04.2012 - 05.2015
Internship/office assistant/medical billing
Lutheran Medical Health Centre
06.2010 - 08.2010
Counter sales
Peopleʼs Bakery
10.2009 - 01.2010
High School Diploma -
Franklin Delano Roosevelt High School
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