Estipho Abdelmalek
Staten Island
Summary
Customer service professional with over three years of experience in hospitality and transportation sectors. Expertise in order management, cash handling, and staff training. Recognized for effective communication, problem-solving abilities, and fostering positive customer interactions. Aiming to leverage skills in a luxury automotive service environment.
Overview
4
4
years of professional experience
Work History
Driver & Assistant Manager
The Three Coptic Brothers
Staten Island
07.2023 - Current
- Safely transport elderly clients between their homes and the daycare center.
- Conduct vehicle inspections and follow all traffic and safety regulations.
- Provide friendly companionship and support to clients during trips.
- Maintained vehicle cleanliness and reported maintenance needs.
- Assisted in overseeing daily operations and staff schedules.
- Coordinated transportation logistics and resolved client concerns promptly.
Server
Outback Steakhouse
Staten Island
10.2022 - Current
- Promoted from busser to server through consistent performance and reliability.
- Greet guests, present menus, and provide exceptional table service.
- Accurately take and deliver orders while accommodating dietary restrictions.
- Collaborate with hosts, bussers, and kitchen staff to ensure smooth operations.
- Train new staff in restaurant procedures and plating techniques.
- Handle cash and process payments following company policies.
- Built rapport with customers, enhancing return visits and satisfaction.
Team Member
Dunkin' Donuts
Staten Island
11.2022 - 01.2024
- Assisted customers with orders and product recommendations.
- Operated cash registers and managed transactions.
- Maintained clean work areas and restocked supplies.
- Supported onboarding by training new team members in safety and service protocols.
Supervisor
Roman Extracting and Importing Company
Zagazig
02.2021 - 09.2022
- Supervised a team of 13 employees in daily operations.
- Monitored productivity and implemented improvements.
- Organized delivery schedules and coordinated shifts.
- Ensured team performance aligned with company goals.
Education
Bachelor of Science - Mechanical Engineering
College of Staten Island
Staten Island, NY05.2027
Skills
- Relationship management
- Communication
- Leadership
- Delivery pickup
- Team leadership
- Pos system operations
- Order management
- Cash handling
- Supply restocking
- Table setting
- Food and beverage service
- Liquor and wine knowledge
- Upselling
- Vehicle inspection
- Safe transportation
- Basic maintenance awareness
- Problem solving
- Marketing
- Sense of urgency
- Working under pressure
Languages
Native/Bilingual Proficiency, Professional Working Proficiency
Timeline
Driver & Assistant Manager
The Three Coptic Brothers
07.2023 - Current
Team Member
Dunkin' Donuts
11.2022 - 01.2024
Server
Outback Steakhouse
10.2022 - Current
Supervisor
Roman Extracting and Importing Company
02.2021 - 09.2022
Bachelor of Science - Mechanical Engineering
College of Staten Island
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