Anderson Estivene
Seattle
Summary
Driven Customer Support Representative with over 12 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
13
13
years of professional experience
Work History
Lead CSA
Alaska Airlines
02.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication between departments for improved efficiency and customer experience.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to develop strategies for boosting customer retention rates.
Bilingual Tax Preparer
H&r Block
01.2016 - 05.2018
- Reduced processing time for clients'' tax returns by efficiently organizing and managing paperwork.
- Collaborated with team members to address complex tax situations, resulting in successful resolutions.
- Streamlined workflow by implementing effective organization strategies for client files and documentation.
- Maintained strict confidentiality of sensitive personal information while handling client documents with utmost care.
- Efficiently managed a high volume of diverse clientele during peak season while maintaining consistent accuracy levels and excellent customer service ratings across all cases handled.
X-Ray Assistant
Radiographic X-ray
03.2015 - 01.2016
- Improved patient comfort by efficiently positioning them for X-ray procedures.
- Ensured accuracy in diagnostic results by meticulously following established protocols for X-ray imaging.
- Enhanced collaboration with radiologists by effectively communicating patient information and specific imaging requirements.
Lead Cashier
Wnn-Dixie
01.2011 - 03.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Reduced cashier errors by implementing thorough training programs for new employees.
Education
No Degree -
Highline College
Seattle, WA07.2026
High School Diploma -
Englewood High School
Jacksonville, FL03.2014
Skills
- Data Management
- Customer Success Management
- Complaint Handling
- Customer service excellence
- Adaptability
- Brand representation
- Time Management
- Team Collaboration
- Multitasking
Languages
French
Native or Bilingual
English
Full Professional
Creole
Native or Bilingual
Timeline
Lead CSA
Alaska Airlines
02.2022 - Current
Bilingual Tax Preparer
H&r Block
01.2016 - 05.2018
X-Ray Assistant
Radiographic X-ray
03.2015 - 01.2016
Lead Cashier
Wnn-Dixie
01.2011 - 03.2014
No Degree -
Highline College
High School Diploma -
Englewood High School