Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estiven Ezequiel Fernandez Cortes

Mebane,NC

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Guajillos Mexican Grill. Proven ability to enhance guest satisfaction through effective communication and teamwork, while maintaining cleanliness standards. Recognized for optimizing service efficiency and fostering positive relationships with customers in high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Guajillos Mexican Grill
07.2025 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for guests.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Learned menu items and daily specials to effectively communicate with customers.
  • Participated in training sessions to enhance knowledge of restaurant operations and standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Back Server

Kipos Greek Taverna
04.2025 - Current
  • Monitored inventory levels of tableware and supplies, facilitating timely restocking as needed.
  • Enhanced customer satisfaction by promptly delivering food and beverages to tables.
  • Assisted servers in meeting guest needs by quickly refilling drinks, providing additional utensils, and addressing any concerns.
  • Collaborated with team members to ensure timely service during peak hours, maximizing overall efficiency.
  • Maintained a clean dining environment for guests through efficient table clearing and resetting tasks.
  • Reduced wait times for customers by quickly assessing table readiness and communicating effectively with hosts to ensure efficient seating.
  • Gained comprehensive knowledge of wine selections available within the establishment, allowing for informed recommendations when assisting servers with pairing suggestions.
  • Optimized workflow for servers through effective communication with kitchen staff regarding special requests or dietary restrictions from guests.

Back Server

Osteria Georgi
01.2022 - 06.2025
  • Assisted in delivering food and beverages to tables, ensuring timely service and customer satisfaction.
  • Collaborated with kitchen staff to streamline order processing and enhance workflow efficiency.
  • Maintained cleanliness of dining area, adhering to health and safety standards consistently.
  • Supported training of new staff on service protocols and customer engagement techniques.

Babysitter

Glenda Santos
04.2023 - 08.2023
  • Supervised daily activities and provided a safe, nurturing environment for children.
  • Developed engaging educational activities to promote cognitive and social development.
  • Communicated effectively with parents regarding children's progress and any concerns.
  • Managed schedules to ensure timely completion of tasks and routines.

Housekeeper

Manuel Bollian
01.2022 - 03.2023
  • Ensured cleanliness and sanitation of assigned areas, adhering to established standards.
  • Managed inventory of cleaning supplies, coordinating reordering for efficient operations.
  • Implemented effective cleaning techniques, enhancing overall guest satisfaction and comfort.
  • Trained new staff on cleaning protocols and safety procedures, fostering a collaborative environment.

Education

Enrolled To Community College

Carrboro High
Chapel Hill, NC
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Food running
  • Team collaboration
  • Allergy awareness
  • Guest seating
  • Guest engagement

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Guajillos Mexican Grill
07.2025 - Current

Back Server

Kipos Greek Taverna
04.2025 - Current

Babysitter

Glenda Santos
04.2023 - 08.2023

Back Server

Osteria Georgi
01.2022 - 06.2025

Housekeeper

Manuel Bollian
01.2022 - 03.2023

Enrolled To Community College

Carrboro High

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