Eston Aman
Tallahassee,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Presales Network Engineer
Howard Technology Solutions
Ellisville, Mississippi
03.2023 - 07.2024
- Work with customers in determining appropriate network infrastructure equipment (Aruba, Cisco, Extreme Networks, Fortinet)
- Schedule meetings with customers, subcontractors and vendors
- Install and configure network infrastructure equipment (Switches, Firewalls, Wireless Access Points)
- Visit customers for walk through, network designs and sales
- Use Excel and Word to create work documents.
- Created VPN infrastructure and allowed for secure remote connections.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Planned implementation of network enhancements and upgrades.
- Developed network test and validation processes to maintain alignment with solution design.
IT Contractor
CereCore
Nashville, TN
10.2022 - 02.2023
- Locate and replace device batteries for Real-Time Location System.
- Improved system efficiency by troubleshooting and resolving technical issues in timely manner.
- Developed comprehensive documentation for IT projects, ensuring clear communication of expectations and deliverables among team members.
- Provided exceptional customer service by addressing client concerns promptly and effectively, leading to increased satisfaction levels.
- Evaluated emerging technology trends, making recommendations for integration into existing systems when appropriate.
- Managed cross-functional teams to ensure projects were completed on time and within budget constraints.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
MIS Support/System Administrator/Network Administrator
Doctors' Memorial Hospital - Perry, FL
Perry, Florida
10.2020 - 08.2022
- Use of ticket system (Spiceworks) to triage and sort computer issues
- Hardware and software install and repair (Microsoft Office, various healthcare programs, file transfer programs, zoom, Cisco Anyconnect, various peripherals, motherboards, cpu's, ram, hard drives, graphics cards and power supplies)
- Advanced experience with microsoft office programs (word, excel, powerpoint, teams)
- Windows operating system install, update and repair (7, 8, 8.1 and 10)
- Printers and scanners install and repair
- Computer system install and repair
- Installation and maintenance of new switches (extreme networking), wireless access points (extreme networking), new ethernet cabling, (lan, wan)
- Experience with hyper-v, vmware, oracle box and other programs for virtual machines
- Configuration, installation and maintenance of file servers and domain controllers
- Configuration, installation and maintenance of barracuda backup systems
- Experience with PACS systems, troubleshooting, set-up, interfaces and training of employees
- Data base analyzing
- Security of servers, networks and work stations
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Completed reports detailing network and systems performance and downtime issues.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Drove continuous improvement of IT governance processes.
Depot Bench Technician
Technology Integration Group - Tallahassee, FL
San Diego , CA
08.2020 - 10.2020
- Deliver and install computer systems for customers
- Conduct repairs on computer systems received from customers
- Developed expertise in specific product lines, serving as a go-to resource for challenging repair assignments within the team
- Provided exceptional customer support by promptly addressing inquiries and concerns related to device performance or repair status.
- Educated clients on proper maintenance techniques, extending the lifespan of their devices and reducing service requests.
- Stayed current on industry trends and technological advancements by attending workshops and conferences regularly, bringing valuable insights back to the team.
- Streamlined repair processes, resulting in faster turnaround times and increased productivity.
- Enhanced equipment functionality by troubleshooting and repairing various electronic devices.
Correctional Officer Sergeant
Florida Department of Corrections - Perry, FL
Perry, FL
05.2016 - 06.2020
- • Managing large groups of inmates
• Managing both officers and peer sergeants throughout shift
• Accounting for large quantities of equipment
• Completing various documents for assigned post
• Writing and sending professional correspondence through email
• Utilizing microsoft office programs (word, excel, powerpoint).
• Improved staff communication by implementing weekly meetings and regular training sessions.
• Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
• Developed strong relationships with local law enforcement agencies to enhance information sharing and cooperation between organizations.
• Conducted emergency response drills to prepare staff for various crises situations, minimizing potential harm to both staff and inmates.
• Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Responded to emergency situations and provided first aid following facility guidelines.
• Organized recreational activities that promoted positive interactions among inmates, reducing tensions and improving overall facility morale.
• Updated documentation systems which improved accuracy in reporting incidents.
• Completed daily work report sheets and delegated tasks to employees. - Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
Correctional Officer
Florida Department of Corrections - Perry, FL
Perry, FL
12.2010 - 05.2016
- • • Managing various group sizes of inmates • Accounting for numerous pieces of equipment • Completing various documents for assigned post
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Demonstrated cultural sensitivity when interacting with diverse populations within correctional setting, promoting inclusive environment for all individuals present.
• Supported mental health initiatives for inmates by connecting them with appropriate resources and services within facility.
• Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
• Conducted routine and emergency head counts.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Supported re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
• Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout process.
Education
Associate of Science - Information Technology Management
Keiser University
Fort Lauderdale, FL 01.2019 - 10.2020
Skills
Technical Troubleshooting
undefinedTimeline
Presales Network Engineer
Howard Technology Solutions
03.2023 - 07.2024
IT Contractor
CereCore
10.2022 - 02.2023
MIS Support/System Administrator/Network Administrator
Doctors' Memorial Hospital - Perry, FL
10.2020 - 08.2022
Depot Bench Technician
Technology Integration Group - Tallahassee, FL
08.2020 - 10.2020
Associate of Science - Information Technology Management
Keiser University
01.2019 - 10.2020
Correctional Officer Sergeant
Florida Department of Corrections - Perry, FL
05.2016 - 06.2020
Correctional Officer
Florida Department of Corrections - Perry, FL
12.2010 - 05.2016
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