Estreanna Comeaux
Beaumont,TX
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Comeaux Community Mortuary & Cremation
Beaumont, TX
11.2022 - Current
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Compiled data from various sources into organized reports for review by management team.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory, cleaning procedures and store organization.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Created, organized and maintained digital filing systems.
- Updated spreadsheets and other document filing systems.
- Performed administrative duties such as scheduling meetings, preparing reports, filing documents.
- Performed administrative tasks such as filing documents and updating databases.
- Assisted with daily operations such as filing documents, typing reports, preparing correspondence and organizing supplies.
- Performed administrative tasks such as filing documents, entering data into the system and scheduling appointments.
Server/Head Hostess
IHOP
Beaumont , TX
06.2020 - 10.2022
- Responded to ad hoc cleaning duties at end of shift.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained new host on restaurant procedures and plating techniques.
- Presented menus and answered questions regarding items.
- Delivered food orders promptly and courteously.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and immediately remedied issues with orders.
Teachers Aide
Beaumont ISD
Beaumont , Texas
09.2021 - 01.2022
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared documents such as letters, memos, emails and forms.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Laminated teaching materials to increase durability under repeated use.
- Supervised student activities during recess, lunchtime, and other breaks.
- Prepared and set up equipment and materials for laboratory sessions.
- Facilitated small group learning activities to reinforce lesson objectives.
- Maintained confidential records related to student performance and behavior issues.
- Answered phones and took messages when necessary.
- Graded assignments and exams in a timely and fair manner.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
- Participated in professional development workshops and training sessions.
- Participated in professional development workshops offered by school district.
- Monitored student progress and provided feedback to both students and teachers.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
- Helped maintain a safe learning environment for all students.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Distributed textbooks or other materials required for class work.
- Developed instructional materials and visual aids to supplement lesson plans.
- Instructed and monitored students in use and care of equipment and materials.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
Education
Associate of Arts - General Studies
Lamar Institute of Technology
Beaumont, TX05-2021
Associate of Science - Mortuary Science
Northeast Texas Community College
Mount Pleasant, TXSkills
- Research
- Check processing
- Letter preparation
- Filing
- Meeting planning
- Records retrieval
- Bookkeeping
- Scheduling
- Proofreading
- Microsoft Office Suite
- Time management
- Office administration
- Strategic planning
- Strong interpersonal skills
- Appointment scheduling
- Problem-solving
- Executive management support
- Data entry
- Spreadsheet management
- Calendar management
- Email management
- Electronic filing
- Recordkeeping
- Professional appearance
- Photocopying
- Alphabetical filing
Timeline
Administrative Assistant
Comeaux Community Mortuary & Cremation
11.2022 - Current
Teachers Aide
Beaumont ISD
09.2021 - 01.2022
Server/Head Hostess
IHOP
06.2020 - 10.2022
Associate of Arts - General Studies
Lamar Institute of Technology
Associate of Science - Mortuary Science
Northeast Texas Community College
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