Estrelita Riddick-Cheeks
Randallstown,MD
Summary
Industrious professional with meticulous nature and firm grasp of business financial planning needs. Background includes managing records, administering budgets and reconciling statements.
Overview
22
22
years of professional experience
Work History
Technical Support Representative
Vheda Health
Columbia, Maryland
04.2023 - Current
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Ensured compliance with company policies and procedures regarding technical support operations.
Collection/Customer Service Representative
Toyota Financial Services
Owings Mills, Maryland
02.2002 - 08.2022
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Assisted customers with understanding their payment options.
- Investigated and resolved discrepancies on customer accounts.
- Issued refunds to customers as per company policy.
- Explained collection policies, procedures, and processes clearly to customers.
- Used computer systems and software packages to input, access or store information.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
Education
Bachelor of Arts - Business Administration
Bowie State College
Bowie, MD05.1984
High School Diploma -
Western High School
Baltimore, MD06.1980
Skills
- Systems Analysis
- User Support
- Software Installation
- Technical Support
- Customer Service
- Microsoft Outlook
- Call Center Operations
- MS Office Proficiency
- Product Troubleshooting
- Complaint Resolution
- Account Retention
- Financial Reporting
- Account Documentation
- Account Maintenance
Timeline
Technical Support Representative
Vheda Health
04.2023 - Current
Collection/Customer Service Representative
Toyota Financial Services
02.2002 - 08.2022
Bachelor of Arts - Business Administration
Bowie State College
High School Diploma -
Western High School
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