Estrella Alvarado
Riverdale,GA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Anwan Wellness Center
Hapeville, GA
07.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients with compassion while keeping medical information private.
Radiology Receptionist
Elite Radiology Of Georgia
Stockbridge, GA
03.2023 - 06.2024
- Processed incoming mail related to radiology services.
- Completed clerical duties such as typing, photocopying, faxing, filing.
- Maintained an organized work area at all times.
- Communicated effectively with patients regarding appointment times, scheduling changes.
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
- Participated in training sessions as required by the organization.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Verified insurance coverage for radiology services.
- Scheduled patient appointments to ensure efficient workflow.
- Answered incoming calls in a professional manner, responding to inquiries and directing calls appropriately.
- Maintained accurate records of patient information and documentation in the computer system.
- Collected payments from patients for radiology services rendered.
- Provided assistance to radiologists and other medical staff as needed.
- Assisted with updating patient files and maintaining filing systems.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed daily operations of the office, including ordering supplies when necessary.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
Charles R. Drew High School
Riverdale, GA05-2023
Skills
- Medical Terminology
- Insurance Verification
- Letter preparation
- Payment Collection
- Billing support
- Medical Charting
- HIPAA Guidelines
- EMR / EHR
- Paperwork coordination
- Documentation
- Appointment management
- Spanish Fluency
Languages
Spanish
Professional
English
Professional
Timeline
Medical Receptionist
Anwan Wellness Center
07.2024 - Current
Radiology Receptionist
Elite Radiology Of Georgia
03.2023 - 06.2024
Charles R. Drew High School
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