Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Estrella Calles

Fresno,CA

Summary

Dynamic retail professional with extensive experience at Men's Warehouse and Jos A Bank, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales through strategic decision-making. Skilled in money handling and problem-solving, fostering a collaborative environment that boosts employee morale and customer satisfaction.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

Jos. A. Bank
05.2022 - Current
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with team members to ensure effective communication and workflow.
  • Supported management in maintaining high standards of customer service.
  • Participated in training sessions to improve product knowledge and skills.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Assistant Manager II

Men’s Wearhouse
04.2018 - 05.2022

Store Manager

Macy’s Tuxedo Shop
01.2016 - 12.2016
  • Led daily store operations to ensure optimal customer service and product availability.
  • Implemented inventory management systems, reducing stock discrepancies and improving accuracy.
  • Analyzed sales data to identify trends, driving strategic merchandising decisions for increased revenue.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Sales Associate

Men’s Wearhouse
06.2005 - 01.2016
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to achieve store performance goals through effective communication.
  • Analyzed sales trends to recommend product promotions, contributing to revenue growth strategies.
  • Monitored store cleanliness and organization standards, creating inviting shopping environments for customers.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Senior Customer Service Representative

Men’s Wearhouse
12.2017 - 2018

Education

High School Diploma -

Fresno High School
1839 N Echo Ave, Fresno, CA 93704
08.1999 - 06.2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Retail operations management

Languages

Spanish
Full Professional

Timeline

Assistant Manager

Jos. A. Bank
05.2022 - Current

Assistant Manager II

Men’s Wearhouse
04.2018 - 05.2022

Senior Customer Service Representative

Men’s Wearhouse
12.2017 - 2018

Store Manager

Macy’s Tuxedo Shop
01.2016 - 12.2016

Sales Associate

Men’s Wearhouse
06.2005 - 01.2016

High School Diploma -

Fresno High School
08.1999 - 06.2003

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Estrella Calles