Estrella Estrada

Retail Sales Associate

Under Armour, Inc

07.2023 - Current

Established personal connections with customers, exceeding customer service expectations.
Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
Ascertain customers' needs and wants.
Process customer payments and handle cash transactions.
Maintain a clean and organized store environment.
Customer service and good communication skills.
Ability to learn and adapt.
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Answered questions about store policies and addressed customer concerns.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Increased sales revenue through effective product recommendations tailored to individual customers.
Greeted customers and provided outstanding customer service.
Trained new employees in sales techniques and store procedures, improving team effectiveness.
Managed cash register, ensuring accurate transactions and safeguarding against losses.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Engaged in friendly conversation with customer to better uncover individual needs.
Managed efficient cash register operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used in-store system to locate inventory and place special orders for customers.