Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Estrella Garnica

San Diego,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have been doing Pilates for about two years now, and my goal is to grow into an instructor. Certification is in progress.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Information Representative

Sharp Chula Vista Medical Center
Chula Vista, CA
04.2022 - Current
  • Manage high-volume patient inquiries across multiple channels, ensuring accurate information delivery while maintaining HIPAA compliance, and strengthening patient trust.
  • Assist patients, family members, nurses, doctors, and any other staff with patient look-ups and information needed.
  • Responsible for all patient code calls to be answered promptly and clearly over the hospital intercom with a clear voice, including the patient room number and unit, to ensure the emergency team is sent to the patient.
  • Document all patient code information into our PBX codebook.

Registered Dental Assistant

Pediatric & Adolescent Dentistry & Orthodontics
El Cajon, CA
10.2024 - 12.2024
  • Sterilized and maintained dental instruments following strict infection control protocols, ensuring consistent readiness for procedures, and patient safety.
  • Implemented digital radiography techniques and equipment setup procedures, streamlining diagnostic processes, and improving treatment planning accuracy.
  • iTero scanning for orthodontic appliances.
  • Coronal polishing and fluoride application.
  • Chairside assisting with various procedures, and preparing patients for their appointment.

Patient Service Representative

Sharp Rees-Stealy Medical Group
San Diego, CA
10.2020 - 04.2022
  • Managed patient intake processes while ensuring seamless coordination between medical staff and insurance providers, enhancing overall care delivery efficiency.
  • Coordinated seamless communication between patients, healthcare providers, and insurance companies to facilitate timely appointment scheduling and coverage confirmation.
  • Streamlined check-in procedures and documentation workflows, leading to improved patient throughput, and reduced waiting times.
  • Maintained accurate patient records and insurance documentation while adhering to HIPAA compliance standards and organizational protocols.
  • Optimized front-desk operations across multiple clinic locations, adapting quickly to varying departmental needs.

Cafe & Guest Services Lead

Jump Around Now
Chula Vista, CA
08.2018 - 07.2020
  • Orchestrated daily café operations and guest services, ensuring seamless customer experiences while maintaining high service standards.
  • Mentored and trained new team members in service protocols, fostering a collaborative environment, and consistent service delivery.
  • Maintained precise cash-handling procedures and daily reconciliation records, ensuring accurate financial reporting.
  • Implemented a comprehensive inventory tracking system, reducing stock discrepancies, and optimizing order quantities for peak service periods.

Education

Dental Assisting Program -

Concorde Career College
San Diego, CA
07-2024

High School Diploma -

Hilltop High School
Chula Vista
06-2018

Skills

  • Bilingual (Spanish)
  • Customer service
  • Conflict resolution
  • Adaptability
  • Time management
  • Retail sales customer service
  • Organization
  • POS systems expert
  • Friendly, positive attitude
  • Passion for Pilates training

Certification

  • Pilates Certification specializing in Slow Resistance Training from Honor Pilates in San Diego, CA.

June 2025

Timeline

Registered Dental Assistant

Pediatric & Adolescent Dentistry & Orthodontics
10.2024 - 12.2024

Customer Information Representative

Sharp Chula Vista Medical Center
04.2022 - Current

Patient Service Representative

Sharp Rees-Stealy Medical Group
10.2020 - 04.2022

Cafe & Guest Services Lead

Jump Around Now
08.2018 - 07.2020

Dental Assisting Program -

Concorde Career College

High School Diploma -

Hilltop High School

Similar Profiles

CREATE PROFILE