Estrella Huerta
Half Moon Bay,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Office Manager
Coastside Hope
03.2019 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
Tax Preparer
Coastside Hope
02.2009 - 04.2023
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
House Cleaner
Margaritas House Cleaning
01.2000 - 03.2019
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Education
Bachelor of Arts - Social And Criminal Justice
Ashford University
Clinton, IA06.2013
High School Diploma -
Half Moon Bay High School
Half Moon Bay, CA06.2003
Skills
- Customer Service
- Inventory Control
- Data Entry
- Administrative Support
- Office Management
Languages
Spanish
Full Professional
Timeline
Office Manager
Coastside Hope
03.2019 - Current
Tax Preparer
Coastside Hope
02.2009 - 04.2023
House Cleaner
Margaritas House Cleaning
01.2000 - 03.2019
Bachelor of Arts - Social And Criminal Justice
Ashford University
High School Diploma -
Half Moon Bay High School
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