Estrella Lopez Cruz
Strathmore,CA
Summary
Highly customer-focused with background as Service Champion. Experience spans across delivering exceptional service, resolving complaints, and ensuring customer satisfaction. Strengths include proactive problem-solving, effective communication skills and adaptability in fast-paced environments. Notable impact made in previous roles by improving customer retention rates and enhancing overall client experience through stellar service delivery.
Overview
10
10
years of professional experience
Work History
Pallet Stacker/Service Champion
AJ Deals
Porterville , CA
01.2025 - Current
- Transported pallet loads using an electric lift truck or powered jacks.
- Followed company policies regarding health and safety regulations at all times.
- Worked closely with management teams to ensure that all tasks were completed efficiently.
- Created advertising campaigns for clients based on their needs and budget.
Customer Service Champion
Taco Bell
Lindsay, California
08.2022 - Current
- Maintained up-to-date knowledge of store policies regarding payment, returns, and exchanges.
- Provided training support to new staff members on best practices for delivering exceptional customer service.
- Greeted customers upon arrival and provided friendly customer service.
- Processed payments for goods or services accurately and efficiently.
- Swept, mopped
- Restocked shelves with cleaning supplies after each shift.
- Emptied trash cans and disposed of waste materials properly.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Washed dishes/ restaurant maintenance
Manager
Lucky Landry Mat
Strathmore
08.2021 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Medical Assistant
Tu Hi Hong Urology Center
Tulare, California
03.2024 - 04.2025
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Field Assistant
LocalWork
Tulare, CA
01.2015 - 04.2025
- Organized and maintained an inventory of scientific supplies and materials used in fieldwork activities.
- Took measurements of water quality parameters such as temperature, pH levels, salinity.
- Kept accurate records of expenses incurred while conducting research in the field.
Education
Medical Assistant - Medical Assistant
San Joaquin Valley College ,Porterville
Porterville, CA04-2024
High School Diploma -
Strathmore High School
Strathmore, CA03-2023
Skills
- Customer service
- Team collaboration
- Employee training
- Problem solving
- Time management
- Payment processing
- Communication skills
- Documentation
- Physical strength
- Professionalism
- Active listening
- Self motivation
- Heavy equipment operation
- Patient care
- HIPAA compliance
- Appointment scheduling
- Teamwork
- Data entry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pallet Stacker/Service Champion
AJ Deals
01.2025 - Current
Medical Assistant
Tu Hi Hong Urology Center
03.2024 - 04.2025
Customer Service Champion
Taco Bell
08.2022 - Current
Manager
Lucky Landry Mat
08.2021 - Current
Field Assistant
LocalWork
01.2015 - 04.2025
Medical Assistant - Medical Assistant
San Joaquin Valley College ,Porterville
High School Diploma -
Strathmore High School