Estrella Lopez Flores
Milwaukee
Summary
Bilingual and self-motivated, whom excels in collaborative teamwork, enhancing productivity and accuracy. Skilled team player with strong background in multiple environments. Works well independently and in teams to handle assignments, always ready to learn new skills and go beyond basic assignments. Consistently delivering exceptional customer service while maintaining a clean and organized workspace.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon
10.2023 - 03.2024
- Consistently lifted materials weighing as much as 55 pounds.
- Maintained a clean and organized workspace to comply with safety regulations.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accuracy in order fulfillment by always verifying product and order details.
- Collaborated with team members to improve productivity and meet performance targets.
Warehouse Worker
Amazon
06.2022 - 10.2022
- Consistently lifted materials weighing as much as 55 pounds.
- Maintained a clean and organized workspace to comply with safety regulations.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accuracy in order fulfillment by always verifying product and order details.
- Collaborated with team members to improve productivity and meet performance targets.
Crew Team Member
McDonald's
08.2020 - 05.2022
- Trained new employees.
- Operated cash register to receive payment from customers in cash or card form.
- Stocked, cleaned, and restocked workstations and display cases.
- Took orders and processed payments for dine-in, carryout, and drive-thru customers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared meals in a timely manner, while still meeting quality standards.
- Kept food preparation area, equipment, utensils, and lobby area clean and sanitary.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Cashier
Menards
12.2021 - 01.2022
- Operated cash register for cash, check, and card transactions with excellent accuracy levels.
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Processed cash register transactions, inputted product costs, and gave back change.
- Answered questions regarding special and seasonal products.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Front of House Team Member
Chick-fil-A
09.2021 - 11.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Investigated and resolved complaints regarding food quality, service, or accommodations.
- Offered above-and-beyond help with dining needs to maintain hospitable environment.
- Suggested additional items such as side dishes, drinks, and desserts to increase per-customer revenue.
- Calculated bill totals, collected customers' payments, and returned exact change to settle bills.
- Took orders and processed payments for dine-in, carry-out and drive-thru customers inside and outside of restaurant.
- Helped guests navigate self-service platforms and mobile applications for optimal service.
- Stocked, cleaned, and restocked workstations.
- Multitasked while preparing drinks and taking customer orders.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained cleanliness and organization of the dining area, contributing to a more enjoyable dining experience for customers.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Temporary Worker
WFA Staffing and Fare Temps
07.2021 - 08.2021
- Operated machinery and tools to complete daily tasks efficiently.
- Assisted team members with various tasks, improving workflow and productivity.
- Maintained clean and organized workspaces, ensuring safety and compliance.
- Followed instructions accurately to support project goals and deadlines.
- Supported production goals by working well with small and large teams to accomplish objectives.
- Processed the day-to-day documentation, consistently maintaining effective communication.
- Maintained positive work atmosphere by cooperating professionally with coworkers and management.
- Utilized problem-solving skills to resolve issues on the job site.
- Improved task performance by learning new techniques and processes.
Sales Associate
Private
09.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items.
- Unloaded, unboxed, and transported merchandise and set up attractive displays.
- Consistently organized and restocked display racks to keep the store ready for customer needs.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
General Studies
Milwaukee Area Technical College
MilwaukeeCertificate of Technical Studies - Nursing Asisstant
Milwaukee Area Technical College
Milwaukee, WI09-2023
Skills
- Bilingual
- Order Fulfillment
- Self-motivated and disciplined
- Efficient Space Management
- Collaborative Teamwork
- Quality Assurance
- Employee Training
- Cash and transaction handling
- Analytical thinking
- Sales
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Worker
Amazon
10.2023 - 03.2024
Warehouse Worker
Amazon
06.2022 - 10.2022
Cashier
Menards
12.2021 - 01.2022
Front of House Team Member
Chick-fil-A
09.2021 - 11.2021
Temporary Worker
WFA Staffing and Fare Temps
07.2021 - 08.2021
Crew Team Member
McDonald's
08.2020 - 05.2022
Sales Associate
Private
09.2019 - 01.2020
General Studies
Milwaukee Area Technical College
Certificate of Technical Studies - Nursing Asisstant
Milwaukee Area Technical College
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