Estrella McLemore
Midland
Summary
Dynamic manager with a proven track record at Chic-Fil-A, excelling in team leadership and customer service. Skilled in staff training and shift scheduling, I enhanced operational efficiency and boosted customer satisfaction. Committed to fostering a positive work environment while implementing effective inventory management processes to optimize resources.
Overview
2
2
years of professional experience
Work History
Manager
Chic-Fil-A
07.2025 - Current
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained team members on food safety protocols and customer service best practices.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Coordinated staff schedules to meet peak business demands while maintaining coverage.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cosmetologist
Home Based Business
08.2023 - Current
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Conducted thorough consultations to identify client needs and recommend appropriate treatments.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Used social media platforms to promote salon and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Team Leader
Whatabuger
08.2024 - 06.2025
- Implemented daily staff scheduling to optimize labor resources during peak hours.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Conducted regular performance evaluations, providing feedback and support for employee development.
- Fostered a positive team culture through effective communication and motivational strategies.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Crew Member
Canes Chicken Fingers
12.2023 - 08.2024
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Collaborated with team members to streamline order preparation and improve service speed.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
El Dorado High School
El Paso, TX06-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Relationship building
- Shift scheduling
- Sales techniques
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Manager
Chic-Fil-A
07.2025 - Current
Team Leader
Whatabuger
08.2024 - 06.2025
Crew Member
Canes Chicken Fingers
12.2023 - 08.2024
Cosmetologist
Home Based Business
08.2023 - Current
High School Diploma -
El Dorado High School