Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estrella Mendoza

Houston

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at America’s Best Agents. Expert in customer service and problem-solving, adept at multitasking and meeting tight deadlines. Increased efficiency and client satisfaction through innovative solutions, showcasing strong verbal communication and relationship-building skills.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Dolex Dollar Express Inc
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Receptionist

America’s Best Agents
11.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Pharmacy Technician

Walgreens
08.2022 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Bachelor’s Criminal Justice -

University of Houston
Houston, TX

Associate Of Behavioral Sciences - Psychology

San Jacinto College
Pasadena, TX
12.2024

High School Diploma -

Cesar E. Chávez High School
08.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Conflict resolution
  • Store opening and closing
  • Sales strategies
  • Meeting deadlines
  • Upselling
  • Guest relations
  • Sales training

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

America’s Best Agents
11.2023 - Current

Pharmacy Technician

Walgreens
08.2022 - 12.2022

Sales Associate

Dolex Dollar Express Inc

Bachelor’s Criminal Justice -

University of Houston

Associate Of Behavioral Sciences - Psychology

San Jacinto College

High School Diploma -

Cesar E. Chávez High School

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Estrella Mendoza