Estrella Ojeda
Merced,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Office Administrative Assistant
Housing Authority of Merced
Merced, CA
04.2022 - 08.2024
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Organized and maintained filing systems, both paper and electronic.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Sorted mail daily for distribution throughout the organization.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed, edited and typed complex memos and reports with job-related software.
Customer Service Representative
Razzari Auto Centers
Merced, CA
08.2023 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Made outbound calls to obtain account information.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
Weekend Merchandiser
Kendal Floral
Turlock, CA
11.2022 - 08.2023
- Inspected merchandise for quality assurance purposes prior to stocking it on the shelf.
- Built attractive displays to promote specific items or seasonal themes.
- Provided superior customer service to all shoppers.
- Collaborated with other team members to ensure tasks were completed efficiently.
- Assisted customers with locating items, answering questions, and providing product information.
- Maintained accurate inventory records of products stocked on shelves.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Set up promotional materials such as signs, banners, and pricing labels.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Cleaned display cases, shelves, aisles, walls, coolers, and floors as needed.
- Ensured proper price tags were displayed on shelves and merchandise.
- Communicated with management regarding stock levels and customer feedback.
- Performed daily opening and closing procedures as required by management.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Printed labels and tags for for-sale merchandise.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Monitored weekly, monthly and quarterly achievement goals.
- Placed prices and descriptive signage to enhance displays and promote items.
- Delivered products to customer locations on time.
Education
Bachelor of Arts - Government
Grand Canyon High School
Grand Canyon, AZ12-2024
High School Diploma -
Merced High School
Merced, CA06-2019
Skills
- Telephone Reception
- File Organization
- Supply Inventory
- Reception Management
- Word Processing
- Scanning and Copying
- Scheduling
- Customer Service
- Mail Handling
- Call Handling
- Clerical Support
- Appointment Scheduling
- Mail Distribution
- Self-Starter
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Razzari Auto Centers
08.2023 - 09.2023
Weekend Merchandiser
Kendal Floral
11.2022 - 08.2023
Office Administrative Assistant
Housing Authority of Merced
04.2022 - 08.2024
Bachelor of Arts - Government
Grand Canyon High School
High School Diploma -
Merced High School
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