Estrella Ojeda
Merced,CA
Summary
Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Merced Irrigation District
07.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
BDC Agent
Razzari Auto Centers
08.2023 - 11.2023
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Set up appointments with interested customers according to schedule availability.
Office Assistant
Housing Authority of Merced
04.2022 - 08.2022
- Reviewed files, records and other documents to obtain information to respond to requests.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Arts - Criminal Justice
University of Fairbanks, Alaska
Fairbanks, AK02-2026
High School Diploma -
Merced High School
Merced06-2019
Skills
- Goal-Oriented
- Organization
- Negotiation
- Performance Tracking
- CRM Software
- Appointment Setting
- Follow-up calls
- Customer Service
- Inbound and outbound calls
- Microsoft Office
- Phone Etiquette
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Merced Irrigation District
07.2024 - 09.2024
BDC Agent
Razzari Auto Centers
08.2023 - 11.2023
Office Assistant
Housing Authority of Merced
04.2022 - 08.2022
Bachelor of Arts - Criminal Justice
University of Fairbanks, Alaska
High School Diploma -
Merced High School
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