ESTRELLA RAMOS
Hackensack,NJ
Summary
Accomplished Executive Assistant and Account Manager with expertise in supporting senior leadership, managing client accounts, and coordinating recruitment efforts. Skilled in calendar management, travel coordination, client relations, and improving processes for operational efficiency. Adept at handling high-volume tasks, and driving results with attention to detail and professionalism.
Overview
5
5
years of professional experience
Work History
Account Manager
Total Fire Protection
Woodbury, NY
01.2024 - Current
- Manage client relationships by serving as the primary point of contact, understanding needs, and ensuring satisfaction with fire and life safety services.
- Drive sales and business growth through proposals, upselling/cross-selling, and contract management.
- Coordinate service delivery by scheduling inspections, installations, and ensuring compliance with fire safety codes and regulations.
- Maintain accurate documentation and handle issue resolution, while collaborating with internal teams to meet customer and regulatory requirements.
Executive Assistant/Account Manager, Inside Sales
Total Fire Protection
Woodbury, NY
09.2022 - 01.2024
- Provide executive and personal support to the owner, including managing schedules, travel, errands, and confidential tasks.
- Manage the owner’s client portfolio by coordinating services, ensuring compliance, and maintaining strong client relationships.
- Serve as a liaison between the owner, internal teams, and clients to ensure smooth communication and timely service delivery.
- Prepare and manage documentation such as reports, proposals, and presentations for both business and personal needs.
Executive Assistant II
Trandon Associates
02.2020 - 09.2022
- Manage executive communications and records, including drafting high-level correspondence, maintaining organized filing systems, and supporting reporting needs for the owner and board.
- Coordinate complex scheduling and travel, overseeing the owner’s calendar, arranging domestic/international travel, and setting up client and candidate meetings.
- Support recruitment efforts by researching potential candidates for client openings, coordinating interview logistics, and maintaining communication with both clients and candidates.
- Track priorities and provide cross-functional support, keeping the owner updated on time-sensitive matters, ensuring timely follow-ups, and assisting other departments or executives as needed.
Education
Associates Degree - Liberal Arts and Concentration in Communication Studies
Kingsborough Community College
Skills
- Client relationship management
- Proposal and contract preparation
- Knowledge of industry regulations (eg, NFPA, OSHA)
- Cross-functional collaboration with strong problem-solving and issue resolution skills
- CRM proficiency with experience in performance tracking and account reporting
- Proficient in Microsoft Office
- Executive calendar management and travel coordination
- Strong multitasking, time management, and attention to detail
References
References available upon request.
Timeline
Account Manager
Total Fire Protection
01.2024 - Current
Executive Assistant/Account Manager, Inside Sales
Total Fire Protection
09.2022 - 01.2024
Executive Assistant II
Trandon Associates
02.2020 - 09.2022
Associates Degree - Liberal Arts and Concentration in Communication Studies
Kingsborough Community College
Similar Profiles
Kaitlyn PeryerKaitlyn Peryer
Outside Sales Representative at Total Fire ProtectionOutside Sales Representative at Total Fire Protection
Trevor SchlehTrevor Schleh
Lead Designer at Total Fire ProtectionLead Designer at Total Fire Protection
Abubakr MohamedAbubakr Mohamed
Technician at Total Fire ProtectionTechnician at Total Fire Protection
Aolani CruzAolani Cruz
Care Manager at Bergen's PromiseCare Manager at Bergen's Promise
Bassel Saliba JrBassel Saliba Jr
Supervisor at DL TransportationSupervisor at DL Transportation