Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Estrella Ricardo

Hollywood,FL

Summary

Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing over 10years years of related experience combined with results-focused and quality-driven approach.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

Delvista Towers Condominium Association
Aventura, FL
08.2021 - Current
  • Updated tenant and unit information to keep current in housing database.
  • Checked rental eligibility by following company's verification process.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Explained policies and procedures to tenants and enforced rules.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Researched city ordinances related to zoning regulations, occupancy limits, and other relevant topics.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Compiled and conveyed operational and financial data to regional manager.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Oversaw budgeting process for assigned properties.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Prepared monthly financial reports for review by the property manager.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Handled security deposit refunds.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Handled resident complaints and expedited maintenance requests.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Checked common areas regularly to keep neat, clean and free of debris.

Bookkeeper

Tower Forty One
Miami Beach, FL
04.2017 - 07.2021
  • Classified and summarized financial data to compile and enter in financial records
  • Reconciled vendor statements to assist in monthly closings.
  • Processed accounts payable and receivable transactions.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Analyzed financial transactions, assigning to specific accounts.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Performed bookkeeping and accounting consulting services.
  • Reconciled or entered report discrepancies found in financial records.
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Reconciled intercompany accounts on a regular basis.
  • Reconciled computer reports with manually maintained ledgers.
  • Matched orders with invoices and recorded required information.
  • Assisted with the preparation of budgets and forecasts.
  • Performed month-end closing activities.
  • Documented transaction details to track and manage financial data.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Managed payroll processing for staff members.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Defined bookkeeping policies and procedures by developing system to account for financial transactions.
  • Prepared and processed payrolls.
  • Generated invoices for clients and tracked payments received from customers.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Participated in special projects related to process improvements within the department.
  • Developed strategies to reduce costs while improving efficiency within the accounting department.
  • Performed account analysis as required by management.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Received and recorded cash, checks and transfers.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.

Skills

  • Property Maintenance
  • Telephone and Email Etiquette
  • Payment Collection
  • Policy Enforcement
  • Records Management
  • Business Processes and Procedures
  • Training and Mentoring
  • Staff Management
  • Issue Escalation
  • Accounting Oversight
  • Tenant Relations
  • Appointment Scheduling
  • Property Management
  • Administrative Support

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Property Manager

Delvista Towers Condominium Association
08.2021 - Current

Bookkeeper

Tower Forty One
04.2017 - 07.2021

Similar Profiles

CREATE PROFILE
Estrella Ricardo