Estrella Roman
Clermont
Summary
Sociable and dedicated are two words that describe me. With experience I have become a solid team player, developed social skills, and maintain a positive attitude when establishing rapport with clients.
Overview
8
8
years of professional experience
Work History
Barista/Server
Summer House on the Lake
11.2023 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Host
Hard Rock Cafe
02.2023 - 11.2023
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Customer Service Associate
Wawa
05.2017 - 10.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
High School Diploma -
South Lake High School
05.2019
Skills
- Customer service and people skills
- Bilingual (English and Spanish)
- Outgoing personality
- Cleanliness
- Safe food handling
- POS systems
Timeline
Barista/Server
Summer House on the Lake
11.2023 - Current
Host
Hard Rock Cafe
02.2023 - 11.2023
Customer Service Associate
Wawa
05.2017 - 10.2020
High School Diploma -
South Lake High School
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