Estrella Ross

• Trained and guided team members to maintain high productivity and performance metrics.
• Increased profit by streamlining operations.
• Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

• Processed payments and maintained membership
• Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
• Demonstrated product features, answered questions, and, redirected objections to highlight positive aspects.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Developed and implemented customer service policies to enhance satisfaction.

• Photographer, Cashier, Guest relationships, closing registers, and sales
• Worked flexible hours across night, weekend, and holiday shifts.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Process payments, exchanges, and returns, cleaning, customer service, up-selling, baking, and decorating at times
• Developed and maintained courteous and effective working relationships.
• Worked flexible hours across night, weekend, and holiday shifts.

• Data entry, process payments, exchanges, and returns
• My duties included cleaning, customer service, and up-selling
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated leadership skills in managing projects from concept to completion.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• I was the shallow guard for Aquatica
• II was trained in CPR and First aid
• I helped with the feeding and educate the guest about the sting rays
• This was a seasonal position
• Guided periodic property safety inspections and oversaw remedial action for potential hazards.
• Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots and building interior and exterior.

• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to the memory-making experience.
• Collaborated with fellow attendants to ensure seamless guest experiences across all areas of the gaming facility.
• This also was a seasonal position
• Contributed to the overall cleanliness and organization of the gaming area, ensuring an inviting atmosphere for guests.

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• Took cash so the guest can play the games that Fiesta Texas had to offer
• Also helped guests with park concerns and complaints, this was a seasonal position
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
• Collaborated with park rangers and security personnel to promptly address any visitor concerns or issues.
• Ensured consistent adherence to established protocols while monitoring incoming guests for potential security risks or violations.