- Spanish - Intermediate
Estrella Salagdo
Ventura,CA
Summary
Results-driven customer service professional with 4 years of experience delivering exceptional support and ensuring customer satisfaction. A fast learner with strong communication skills and a proactive approach to problem-solving. Eager to embrace new opportunities and contribute to team success.
Overview
5
5
years of professional experience
Work History
Shelter Specialist
Mercy House Living Centers
11.2023 - 01.2025
- Provide Support Services: Offer emotional support, guidance, and resources to individuals in crisis, including connecting them with additional services like food, healthcare, and legal aid.
- Crisis Intervention: Respond to emergencies or urgent situations, providing immediate assistance and de-escalating conflicts.
- Shelter Operations: Ensure the shelter environment is safe, clean, and welcoming for all residents, maintaining order and adherence to shelter policies.
- Advocacy: Advocate for clients’ needs within the shelter and with outside organizations, ensuring they receive the appropriate support.
- This role requires empathy, strong communication, and problem-solving skills to address a variety of client needs and challenges.
Cashier/Sales Associate
Walgreens
06.2023 - 11.2023
- Customer Service: Greet customers, answer inquiries, and provide assistance with product selection to ensure a positive shopping experience.
- Operate Cash Register: Accurately process sales transactions, handle cash, credit/debit cards, and issue receipts or refunds.
- Product Knowledge: Stay informed about current promotions, sales, and Walgreens products to effectively guide customers.
- Stocking Shelves: Maintain inventory by restocking shelves, organizing displays, and ensuring products are readily available for customers.
- This role requires strong communication, customer service skills, attention to detail, and the ability to work in a fast-paced environment.
Cashier
Prestige smoke and vape
03.2020 - 04.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
- Provided assistance to customers with special needs or disabilities to ensure their shopping experience was comfortable and accessible
Education
Associate's degree - Business
Ventura College
Remote12.2025
High school diploma or GED - undefined
Hueneme High School
Oxnard, CA06.2014
Skills
- Customer service
- Organizational skills
- Conflict management
- Communication skills
- Computer skills
- Microsoft Office
- Time management
- Customer relations
- Problem solving
Languages
Timeline
Shelter Specialist
Mercy House Living Centers
11.2023 - 01.2025
Cashier/Sales Associate
Walgreens
06.2023 - 11.2023
Cashier
Prestige smoke and vape
03.2020 - 04.2021
High school diploma or GED - undefined
Hueneme High School
Associate's degree - Business
Ventura College