Estrella Sernande
Tualatin,OR
Summary
Enthusiastic and detail-oriented professional with a strong background in customer service roles within high-traffic wellness and fitness facilities. Skilled in managing a variety of administrative tasks including member check-ins, account inquiries, and schedule management, ensuring exceptional service quality. Known for a friendly and warm demeanor, proficient in multitasking and maintaining efficiency under pressure. Committed to enhancing the customer experience by supporting team dynamics and operational continuity. Passionate about contributing to a vibrant work environment and dedicated to professional excellence and continuous improvement in service delivery.
Overview
2
2
years of professional experience
Work History
Assistant Marketing Manager
Alpha Code
06.2022 - Current
- Supported managers in handling schedules and milestones
- Interacted with clients by phone, email or in-person to provide updates or resolve workflow disruptions
- Collaborated professionally with web and marketing team to complete tasks and projects within a given deadline
Front Desk Associate
Gold's Gym
12.2022 - 05.2023
- Engaged in pleasant conversations while managing the check-in process to build rapport and retention
- Increased sales by offering advice on purchases and promoting additional products
- Answered multi-line phone system to respond to inquiries
Cheer Coach
Wilsonville Youth Cheer
04.2022 - 03.2023
- Provided encouragement and adequate training to prepare cheerleaders for competitive events
- Taught range of sport-specific skills while abiding to state regulated safety standards
- Coordinated with other coaches to improve performance of 35+ young athletes
Education
Degree In Progress - Business Administration And Finance
University of Oregon
Eugene, ORDegree In Progress - General Studies
Lane Community College
Eugene, ORHigh School Diploma -
Tualatin High School
06.2022
Skills
Customer Service Excellence
Multitasking Abilities
Communication Skills
Team Collaboration
Problem-Solving Aptitude
Administrative Competence
Attention to Detail
Positive and Proactive Attitude
Timeline
Front Desk Associate
Gold's Gym
12.2022 - 05.2023
Assistant Marketing Manager
Alpha Code
06.2022 - Current
Cheer Coach
Wilsonville Youth Cheer
04.2022 - 03.2023
Degree In Progress - Business Administration And Finance
University of Oregon
Degree In Progress - General Studies
Lane Community College
High School Diploma -
Tualatin High School
Similar Profiles
Amir AliAmir Ali
Web Developer Intern at CODE ALPHAWeb Developer Intern at CODE ALPHA
Aparna Muddana LaligariAparna Muddana Laligari
Internship at Code AlphaInternship at Code Alpha
MOHD SIRAJ SHEIKHMOHD SIRAJ SHEIKH
Data Science Intern at CODE ALPHAData Science Intern at CODE ALPHA