Summary
Overview
Work History
Education
Skills
Timeline
Generic

Estrella Vargas

Columbus,GA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Nimbus Health
Columbus, Georgia
02.2024 - Current
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered phones promptly and directed calls appropriately.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Fraud Analyst

TSYS
Columbus, GA
03.2021 - 10.2023
  • Identified areas where additional controls could be implemented to prevent future fraud incidents.
  • Maintained up-to-date knowledge of relevant federal laws regarding fraud prevention.
  • Conducted interviews with customers to verify their identity and validate information.
  • Provided training and guidance on best practices in fraud detection and prevention.
  • Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
  • Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
  • Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
  • Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
  • Documented all investigative findings in a clear, concise manner for senior management review.
  • Reviewed customer profiles for any changes that may indicate fraudulent activities.
  • Assessed customer and client data to detect potential fraud risks.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.

Customer Service Representative

Convergys
Columbus, Georgia
04.2019 - 07.2019
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

High School Diploma -

Kendrick High School
Columbus, GA
05-2016

Skills

  • Customer satisfaction measurement
  • Call Management
  • Inbound and Outbound Calling
  • Data Entry
  • Microsoft Outlook
  • Research
  • Problem Resolution
  • High-energy attitude
  • Typing [65]
  • Workflow Optimization
  • Microsoft Office
  • Proficient in Athena & ECW
  • Telephone and email etiquette
  • Effective Communication
  • Multitasking
  • Problem-solving abilities
  • Adaptability

Timeline

Medical Receptionist

Nimbus Health
02.2024 - Current

Fraud Analyst

TSYS
03.2021 - 10.2023

Customer Service Representative

Convergys
04.2019 - 07.2019

High School Diploma -

Kendrick High School

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