Estrella Bautista
Franklin
Summary
Compassionate and intelligent professional with a strong work ethic and a proven track record as an efficient Cashier. Expertise in accurate cash handling, exceptional customer service, and effective problem-solving. Demonstrated ability to enhance customer experiences through clear communication and teamwork. Adaptable and productive, consistently ensuring smooth transactions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Love's Travel Stops & Country Stores
Hearne
06.2024 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Maintained a clean store and restroom areas
Life Insurance Agent
Senior Life Insurance Company
Franklin
03.2023 - Current
- Educated clients on various life insurance policies to ensure adequate final expense coverage.
- Evaluated client financial situations to recommend appropriate policy modifications.
- Established strong client relationships to enhance trust and facilitate informed decisions.
- Identified process improvements within company operations to increase efficiency and service quality.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided personalized service to clients by phone, email, or in-person meetings.
Waitress
Papa's Cafe
Harker Heights
07.2023 - 02.2024
- Built strong relationships with customers, enhancing overall dining experience.
- Managed multiple tables while taking orders and preparing drinks efficiently.
- Ensured customer satisfaction through attentive service and quick resolution of issues.
- Gained valuable insights into customer preferences and service excellence at Papa's Cafe.
- Assisted other wait staff members in times of heavy customer traffic.
Cocktail Server/Bartender
Daiquiri Fusion
Killeen
06.2022 - 03.2023
- Mastered preparation of various daiquiris and mixed drinks to enhance customer experience.
- Refined customer service skills in a fast-paced environment.
- Developed agility in responding to dynamic service demands.
- Led team initiatives, assigning tasks to optimize workflow.
- Acquired TABC certification, ensuring compliance with alcohol sales regulations.
Deli Associate
HEB
Killeen
10.2019 - 08.2022
- Cultivated teamwork skills through collaborative projects at HEB.
- Enhanced time management and communication abilities with teammates.
- Developed customer service strategies to address needs during challenging situations.
- Embraced continuous personal growth throughout tenure at HEB.
Waitress/Cashier
HUNAN PALACE
Killeen
10.2019 - 01.2020
- Ensured customer satisfaction through attentive and responsive service.
- Maintained high standards of presentation and accuracy for takeout orders.
- Gained skills in multitasking within a fast-paced waitressing environment.
- Analyzed customer interactions to refine service techniques and enhance efficiency.
CSR - Customer Service Representative
Teleperformance
Killeen
11.2017 - 10.2019
- Assisted customers with inquiries regarding health insurance coverage and benefits.
- Achieved high sales performance in promoting various insurance plans.
- Selected for specialized training in disenrollment, enrollment, and cancellation processes.
- Provided floor support to colleagues, enhancing team efficiency and collaboration.
- Demonstrated calm and compassionate approach to address consumer needs effectively.
- Facilitated training sessions for advocates to improve service delivery to members.
Assistant Manager
Subway
Crescent City
01.2015 - 01.2017
- Promoted to Shift Leader within months, showcasing leadership capabilities.
- Cross-trained in Subway and gas station operations to increase team versatility.
- Selected as Assistant Manager within one year due to outstanding performance.
- Achieved ServSafe Certification to ensure compliance with health regulations.
Education
High school -
Crescent City Junior/Senior High School
Cresecent City, Florida06.2016
Skills
- Event coordination
- Customer service and support
- Sales and upselling
- Food safety and handling
- Call center operations
- Microsoft Office proficiency
- Excel and PowerPoint skills
- Inventory management
- Food preparation and cooking
- Restaurant and food service experience
- Cashiering and POS systems
- Cleaning and maintenance expertise
- Assistant manager experience
Certification
- Life Insurance License, 03/01/23, 11/01/25, TX, AK, MI, OH, VA
- Food Handler Certification, 01/01/23, 01/01/25
- TABC, 09/01/22, 09/01/24
- ServSafe, 10/01/17, 10/01/23
Additional Information
Intelligent, Determined, Fast Learning, Compassionate, Enthusiastic, Diligent, Optimistic, Level Headed
Affiliations
- Reading
- Crafting
- Baking/Cooking
- Safety Awards
- Bronze Award
Timeline
Cashier
Love's Travel Stops & Country Stores
06.2024 - Current
Waitress
Papa's Cafe
07.2023 - 02.2024
Life Insurance Agent
Senior Life Insurance Company
03.2023 - Current
Cocktail Server/Bartender
Daiquiri Fusion
06.2022 - 03.2023
Deli Associate
HEB
10.2019 - 08.2022
Waitress/Cashier
HUNAN PALACE
10.2019 - 01.2020
CSR - Customer Service Representative
Teleperformance
11.2017 - 10.2019
Assistant Manager
Subway
01.2015 - 01.2017
High school -
Crescent City Junior/Senior High School
Similar Profiles
Janet RileyJanet Riley
Operational Manager at Love's Travel Stops & Country Stores Inc.Operational Manager at Love's Travel Stops & Country Stores Inc.
Gregory OwensGregory Owens
Operations Manager at Love's Travel Stops & Country Stores Inc.Operations Manager at Love's Travel Stops & Country Stores Inc.
Emily McGovernEmily McGovern
Cashier and Salesperson at Love's Travel Stops & Country Stores Inc.Cashier and Salesperson at Love's Travel Stops & Country Stores Inc.
Alyssa SteenAlyssa Steen
Cashier at Love's Travel Stops & Country StoresCashier at Love's Travel Stops & Country Stores
JAMES BRANDONJAMES BRANDON
Machine Operator at Silgan PlasticsMachine Operator at Silgan Plastics