Estrella Villatoro
Margate,FL
Summary
Dynamic leader with a proven track record at Los 3 Latinos Corporation, enhancing customer satisfaction and mentoring staff for professional growth. Expert in strategic planning and financial management, with a knack for fostering customer relations and implementing effective sales strategies. Achieved significant improvements in operational efficiency and profitability through innovative marketing knowledge and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Los 3 Latinos Corporation
06.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Pantry Chef
Cafe Maxx
02.2019 - 06.2019
- Handled customer complaints professionally and effectively, working closely with the front of house staff to ensure an exceptional dining experience for all guests.
- Participated in regular kitchen inspections by health department officials, ensuring that the establishment consistently met or exceeded local food safety requirements.
- Enhanced customer satisfaction by preparing high-quality dishes according to specific dietary requirements.
- Reduced food waste by effectively managing inventory and utilizing ingredients efficiently for various recipes.
- Ensured optimal freshness of ingredients through regular inspections and rotations within the pantry storage system.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak service hours.
- Demonstrated versatility in preparing various types of cuisine, adapting to changing menu offerings as needed.
- Maintained a clean and organized pantry, adhering to strict sanitation standards and regulations.
- Coordinated with team members to prepare orders on time.
Sales Associate
Eden Fashion Boutique
01.2018 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Professional Culinary Arts & Hospitality - Culinary
Atlantic Technical School
Coconut Creek, FL06.2019
Northeast High School
Oakland Park, FL06.2017
Skills
- Customer Relations
- Product and service knowledge
- Staff Supervision
- Marketing knowledge
- Sales Strategies
- Compliance understanding
- Strategic Planning
- Project management abilities
- Cost Control
- Financial Management
- Negotiation
- Customer Service
- Problem Resolution
- Multitasking Abilities
- Time Management
- Organizational Skills
Certification
- Licensed Painting Contractor in Broward/Miami
- Certificate of Competency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pantry Chef
Cafe Maxx
02.2019 - 06.2019
Sales Associate
Eden Fashion Boutique
01.2018 - 09.2018
Assistant Manager
Los 3 Latinos Corporation
06.2017 - Current
Professional Culinary Arts & Hospitality - Culinary
Atlantic Technical School
Northeast High School
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