Estrellita Burrow

Remote Tax Support Specialist

• Provided expert assistance to U.S. taxpayers remotely, ensuring accurate and efficient resolution of their tax-related inquiries and concerns.
• Maintained flexibility in scheduling to meet the diverse needs of clients across different time zones.
• Delivered exceptional customer service while upholding compliance with tax regulations and guidelines.
• Utilized digital tools and platforms to streamline support processes. Satisfaction.

• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
• Answered a constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Updated account information to maintain customer records
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer requests for products, services, and company information
• Clarified customer issues and determined the root cause of problems to resolve product or service complaints
• Processed customer service orders promptly to increase customer satisfaction
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Provided primary customer support to internal and external customers
• Developed customer service policies and procedures to meet and exceed industry service standards
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Investigated and resolved customer inquiries and complaints quickly
• Met customer call guidelines for service levels, handled time, and productivity
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Delivered prompt service to prioritize customer needs
• Followed up with customers about resolved issues to maintain high standards of customer service
• Educated customers about billing, payment processing, and support policies and procedures
• Responded proactively and positively to rapid change
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
• Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
• Promptly responded to inquiries and requests from prospective customers
• Promoted available products and services to customers during service, account management, and order calls

• Assisted clients with daily living needs to maintain self-esteem and general wellness
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
• Built strong relationships with clients to deliver emotional support and companionship
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
• Maintained clean personal areas and prepared healthy meals to support the client's nutritional needs
• Provided safe mobility support to help patients move around personal and public spaces
• Assisted patients with self-administered medications
• Recognized and reported abnormalities or changes in the patient's health status to the case manager
• Assisted with daily living activities, running errands, and household chores
• Laundered items, changed sheets, and made beds to keep patients' bedrooms clean
• Cooked meals and assisted patients with eating tasks to support healthy nutrition
• Provided compassionate and patient-focused care to cultivate well-being
• Guided patients to restrooms to support bladder and bowel relief requirements
• Entrusted to handle confidential and sensitive situations in professional matter

• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly, and escalated major issues to a supervisor
• Answered a constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Generated new sales leads to achieve and exceed monthly sales goals
• Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
• Updated account information to maintain customer records
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer requests for products, services, and company information
• Educated clients on current promotional offerings and products using persuasive selling tactics
• Assessed customer needs and utilized suggestive selling techniques to drive sales
• Processed customer service orders promptly to increase customer satisfaction
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Solved customer challenges by offering relevant products and services
• Engaged with customers to build rapport and loyalty
• Utilized customer service software to manage interactions and track customer satisfaction
• Developed customer service policies and procedures to meet and exceed industry service standards