Estrellita Gudino
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Possess strengths in analytical problem solving as well as verbal and written communication. Adept at working effectively unsupervised and quickly mastering new skills. Field supervision and case management background.
Overview
22
22
years of professional experience
Work History
Juvenile Probation Officer
Harris County Probation Department
Houston, TX
09.2007 - Current
- Working with dangerous/aggressive youths
- Writing delegated reports for court services
- Assembling packets for departmental needs.
- Checked residential probationers for adherence to curfew and compliance with rules.
- Led anger management workshops improving interpersonal relationships.
- Conducted comprehensive risk assessments for offenders.
- Assisted probationers with resolving housing, employment and social services problems.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Initiated referrals to substance abuse treatment programs when necessary.
Helpline Phone Counselor
MHMRA of Harris County
Houston, TX
01.2005 - 08.2007
- Telephone crisis intervention, suicide assessment and intervention, information and referrals in a multiple phone line environment
- Assists crisis providers, such as police or mobile teams
- Perform community education and outreach; on-the-job training for new counselors; provide eligibility information, involving handling of multiple databases and software applications
- Coordinate emergency interventions with supervisor as needed for callers, follow-up with 911 services, crisis outreach and other area wide emergency services.
- Utilized culturally sensitive approaches when working with clients.
- Established rapport and trust with diverse clientele.
Client Associate Lead Teller
Chase Bank
Houston, TX
10.2002 - 01.2005
- Heavy cash handling, check cashing, balancing a drawer and cash dispenser, ordering money, and receiving foreign currency
- Issuing and logging consignments, conducting cash audits, cash advances, and drafts domestic/international
- Managed the activities of tellers to ensure customer needs were met and policies and procedures were followed
- Customer Service Desk, Cross-selling products, problem solving
- Assisted in training new tellers on procedures and policies.
- Facilitated communication between clients, brokers, and financial institutions.
- Handled sensitive client information with utmost confidentiality.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Conducted routine audits for compliance with regulations.
Education
Master of Science - Nutrition
Lamar University
Beaumont, TX05-2024
Bachelors of Science in Psychology -
University of Houston- Downtown
05.2007
Associate Degree of Arts - General Studies/ Behavioral Science
Houston Community College
12.2004
Skills
- MS Word
- Power Point
- Excel
- Outlook
- Lotus Notes
- Mac
- SPSS
- 10 keys
- Multiple phone lines
- Clerical
- Customer Service
- Bilingual Fluent Spanish and English
- Youth Mentoring
- Substance Abuse Knowledge
- De-Escalation Techniques
- Crisis Intervention Techniques
- Urinalysis testing
- Firearm Basic Training
- Juvenile diversion programs
- Community Service Programs
- Problem solving expertise
- Field experience
- Report Writing
- Suicide Prevention training
- First Aid Training
Volunteer Experience
- 2006, Crossroads Mentor (Juvenile Mentor)
- 2005, Houston HIV/AIDS Walk, Star of Hope (Katrina Support)
- 2004, Interfaith Ministry (Kids Meals)
Timeline
Juvenile Probation Officer
Harris County Probation Department
09.2007 - Current
Helpline Phone Counselor
MHMRA of Harris County
01.2005 - 08.2007
Client Associate Lead Teller
Chase Bank
10.2002 - 01.2005
Master of Science - Nutrition
Lamar University
Bachelors of Science in Psychology -
University of Houston- Downtown
Associate Degree of Arts - General Studies/ Behavioral Science
Houston Community College
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