Esveyda Valdovinos
Escondido,CA
Summary
Results-driven BDC Representative at Toyota Escondido with a strong proficiency in CRM software and a commitment to exceptional customer service. Demonstrated expertise in performance tracking and problem-solving, leading to enhanced customer satisfaction and operational efficiency. Known for fostering team collaboration and boosting sales through active listening and meticulous attention to detail. Achievements include significant improvements in call center metrics, reflecting a goal-oriented mindset and dedication to professional excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BDC Representative
Toyota Escondido
Escondido, CA
10.2018 - Current
- Verified that customer accounts were up to date with all required documents.
- Participated in team meetings to discuss best practices for BDC operations.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Continuously developed knowledge of competitive landscape by researching industry trends.
- Performed data entry into computer systems accurately and efficiently.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Provided support to other BDC representatives as needed.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Monitored call center metrics such as call volume, abandonment rate, average handle time.
- Scheduled follow-up appointments for customers when necessary.
- Resolved customer complaints in a timely manner.
Server Assistant Manager
Anejos Bar&Grill
Escondido, CA
09.2010 - 10.2018
- Conducted regular meetings with restaurant staff to discuss performance issues or changes in policies.
- Regularly inspected dining areas for tidiness, cleanliness and appearance.
- Ordered supplies from approved vendors when necessary while staying within budget limits.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Maintained current knowledge of industry trends related to hospitality services.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Cleared dishes from tables during and after meal service to maintain a clean dining area.
- Trained and acclimated new servers to restaurant's culture and operations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Trained new employees to perform duties.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-2005
Skills
- Goal-oriented
- Follow-up calls
- Appointment setting
- Performance tracking
- CRM software
- Problem-solving
- Excellent communication
- Time management
- Active listening
- Attention to detail
- Professionalism
Certification
- Sales license
Languages
Spanish
Professional
References
References available upon request.
Timeline
BDC Representative
Toyota Escondido
10.2018 - Current
Server Assistant Manager
Anejos Bar&Grill
09.2010 - 10.2018
High School Diploma -
Rancho Buena Vista High School
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