Etaka Labule
Silver Spring,MD
Summary
I am self-motivated professional who is seeking a position with a company whose office environment has a variety of office management tasks including – Administrative duties, Organizational abilities, Computer knowledge, Accountant duties, Research analyst and/or business intelligence. I am looking to leverage my knowledge, experience, and leadership talents to fulfill the company’s needs and expectations. Skills: Adept in Microsoft programs and accounting software such as Sage, Elite, Seranic NAV, and Crystal Reports, Zendesk, CostPoint, Excellent presentation, communication written & problem-solving skills. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Parent Service Specialist
Child Care Aware of America
11.2022 - 07.2023
- Serve Military parents requesting fee assistance and childcare information and providing excellent customer service support in fee assistance program policies and procedures
- Daily assisting 30+ Military parents in assessing and selecting childcare options to determine childcare provider qualifications according to Department of Defense requirements
- Assist Military to determine application eligibility for fee assistance according to Department of Defense polices and provide estimates to families based on DOD (Department of Defense) policies
- Curate resolutions to Military parent concerns regarding the fee assistance program processes
- Maintain respectful and professional relationship with Military families
- Maintain high ethical standards including strict confidentiality.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Completed routine tasks such as tire rotation and balancing, oil changes, and brake services.
Account Receivable/ Customer Service Rep
03.2020 - 09.2022
- Training suppliers on PO and ASN processes
- Provides outreach to new suppliers to provide education on how to process PO (EDI 850) and ASN (EDI 856) transactions within the Concentric portal
- Assist new and existing customers with PO and invoicing issues
- Review/audit reports for error conditions and exceptions
- Generate financial reports using our in-house reporting tools and distribute reports to customers and vendors
- Play an active role in updating, developing, automating, and improving the monthly reporting requirements
- Troubleshooting problems and trends and recommending changes to improve personal and team performance
Staff Accountant
Pact Institute
12.2019 - 03.2020
- Monitoring 4 international and domestic bank account balances and preparing cash position
- Booking deposits to the accounting system using Seranic NAV
- Monitor incoming funds (electronic fund receipts) through bank accounts daily, making certain remote check deposits are received and preparing related Invoices and booking the deposits to the accounting system
- Set up Western Union wire transfers for review and transmission, both domestic and international
- Review and analyze Accounts Receivable balance sheet and subsidiary ledger accounts monthly
- Create Accounts Receivable Aging Report
- Reconciling all HQ bank accounts monthly
- Reconciling all Investment accounts monthly.
Program Accountant
Housing Authority of Baltimore City
03.2019 - 12.2019
- Preform professional accounting, auditing, and analytical work for various GL accounts
- Reconciled bank accounts monthly as a part of the month-end duties
- Prepare monthly reports, journals and disseminates financial data
- Solely responsible for monitoring, analyzing, and processing agency wide utility payments
- Prepare cost and consumption utility analysis monthly
- Record Bank activities, fees and perform reconciliations monthly
- Analyze central office and Asset Management Programs monthly
- Accrue expenses related to
- Reconcile Tenant Account ledgers and prepare adjustments monthly
- Reconcile prepaid rent and prepare adjustment entries as needed
- Reconcile Doubtful debts and prepare adjustment monthly
- Record and analyze excess utilities activity
- Record and analyze postage and printing expenses
- Calculate, accrue and process Payment in lieu of taxes.
Accounting/Administrative Assistant
Occasion Caterers
10.2018 - 01.2019
- Provided various office support functions; Customer service, proper phone etiquette, managed vendor/client checks and emails either sent or received from clients/vendors
- Reconciled 15+ vendors’ invoice statements monthly and entered over 200+ vendor invoices daily
- Performed all accounts payable bookkeeping tasks
- Maintained clients/vendors confidentiality
- Assisted in monthly account closing by proof reading/editing all entered invoices
- Sent out vendor payments daily
- Filled/scanned/copied invoices and other documentation as needed
- Responded to finance department-related requests and inquiries via phone and/or emails
- Worked on special projects for partners at the approval of the Accounting Manager
- Supported other administrative staff within the company as needed and other duties as assigned by supervisor
- Performed Daily data entry with understanding of month end expectations and acted as the point of contact for all vendors supervised by Accounts Payable manager.
Student Ambassador
Notre Dame of Maryland
08.2017 - 05.2018
- Collaborated with Admission Counselors to maintain exceptional customer service and effective work environment by assisting with answering phones, preliminary meetings with students and parents, mailing, and other duties as assigned by admission staff
- Fostered a relationship with prospective students by leading weekly campus tours
- Headed recruitment activities that helped prospective students learn about Notre Dame.These activities include Student overnight stays, High Counselor informative panel, Open House, and Accepted Student Scholarship Dinner.
Intern
06.2017 - 08.2017
- Reviewed, Created and Posted 50 journal entries daily
- Created and reviewed 15 business units daily using Elite
- Assisted senior accounting staff in resolving journal entry errors
- Provided office support (organizing and filing donor files).
Education
Bachelor's - business administration
Notre Dame Univ. of Maryland
Baltimore, MDAssociate - general studies
Montgomery College
Rockville, MDSkills
- Customer Data Confidentiality
- Product and Service Understanding
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Customer Service and Assistance
- ZenDesk Software
- Costpoint Software
- Microsoft Office
Timeline
Parent Service Specialist
Child Care Aware of America
11.2022 - 07.2023
Account Receivable/ Customer Service Rep
03.2020 - 09.2022
Staff Accountant
Pact Institute
12.2019 - 03.2020
Program Accountant
Housing Authority of Baltimore City
03.2019 - 12.2019
Accounting/Administrative Assistant
Occasion Caterers
10.2018 - 01.2019
Student Ambassador
Notre Dame of Maryland
08.2017 - 05.2018
Intern
06.2017 - 08.2017
Bachelor's - business administration
Notre Dame Univ. of Maryland
Associate - general studies
Montgomery College
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