Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Etalyah Smith

Riverdale,GA

Summary

I Etalyah Smith, am looking forward to being a part of your team! I work hard, learn extremely fast, motivated, diligent, respectful, enthusiastic, detail-oriented, tech-savvy, productive, organized and overall a proactive person. I have reliable transportation so time management is of the essence. Communicate well verbally and written. Love learning new things and furthering my education and skill sets. Has a great background and history with previous jobs. Always looking forward to climbing up in management and skills. Pride myself in going the extra mile and doing things in the best of my ability. Always working well with others and I work exceedingly well by myself also.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Red Lobster
09.2021 - 10.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Loss Prevention Specialist

Old Navy, Gap
07.2020 - 03.2021
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
  • Provided loss control reporting for prospects and clients.
  • Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.
  • Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
  • Trained and mentored engineers in MFL studies, loss investigation and reporting techniques.
  • Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
  • Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
  • Enhanced store security through regular surveillance and monitoring activities.
  • Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
  • Collaborated with management to develop effective loss prevention policies and procedures tailored to store-specific needs.
  • Developed and presented training programs for clients and departments within company.
  • Identified company resources, determined client risk factors and promoted solutions to establish solid client base.

Old Navy

Old Navy, Gap
01.2020 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Promoted sales by persuading people to sign up for credit cards and to further promote discounts and sales.
  • Displayed cleanliness and continued to tidy and fold clothes
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.

University Assistant

Rowan University
10.2019 - 05.2020
  • Provided personalized academic support to struggling students through one-on-one tutoring sessions and targeted intervention strategies.
  • Facilitated the smooth transition of new students into the university setting through comprehensive orientation programs.
  • Served as a mentor and advisor, providing guidance on academic and personal matters for numerous students.
  • Developed comprehensive lesson plans focused on targeted learning objectives.
  • Assisted in the recruitment of prospective students by participating in university events and outreach programs aimed at attracting top talent.
  • Enhanced student engagement by incorporating multimedia resources into the curriculum.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Helped assist in the changing of a students major or minor
  • Front desk activities such as receptionist, helping walk-ins, answering the phone, sorting mail to the administration office, etc.
  • Multitasking such as getting school/class work done when downtime was presented and all current task were handled.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Wawa

Wawa Food Markets
09.2017 - 12.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Atlanta Care Hospital Volunteer

Atlantacare
12.2018 - 08.2019
  • Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
  • Restocked medical supplies and consumables to prepare procedure rooms.
  • Reported patient requests, concerns, and other observations to staff.
  • Transported patients and helped with discharge procedures.
  • Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
  • Enhanced patient experience by providing compassionate care and assistance during hospital visits.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Provided support and companionship to patients in need of assistance.
  • Supported hospital staff by changing bedding and assisting with meals.
  • Managed inventory of supplies for assigned unit, maintaining adequate stock levels for optimal patient care delivery.
  • Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
  • Communicated effectively with diverse populations of patients, adapting approaches based on individual needs.
  • Organized materials for hospital events, contributing to successful fundraisers and community outreach programs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Reliance Pediatrics Medical Group

Medical Clinic
09.2018 - 08.2019
  • Reduced wait times by efficiently preparing examination rooms, sterilizing instruments, and setting up necessary equipment for procedures.
  • Educated parents on proper home care techniques for their children''s specific conditions, promoting faster recovery times.
  • Collaborated with healthcare professionals to coordinate care for pediatric patients, resulting in seamless treatment plans.
  • Improved patient satisfaction by addressing concerns promptly, providing information on treatments, and ensuring a welcoming environment.
  • Assisted physicians in accurately diagnosing and treating pediatric patients with various illnesses and injuries.
  • Enhanced patient comfort by providing compassionate care and support during pediatric exams and procedures.
  • Implemented patient reminder systems for upcoming appointments, contributing to improved attendance rates for scheduled visits.
  • Contributed to a positive workplace atmosphere through effective communication and teamwork among staff members.
  • Ensured timely follow-up appointments were scheduled to monitor patient progress effectively after initial treatment plans had been implemented.
  • Assisted in the training and onboarding of new medical assistants, providing guidance and mentorship for a cohesive team dynamic.
  • Prepared patients for physical examinations diligently, conducting thorough assessments of vital signs and medical histories.
  • Safeguarded patient confidentiality by strictly adhering to HIPAA guidelines when handling sensitive information.
  • Maintained high standards of cleanliness throughout the clinic space following infection prevention protocols to protect the health of patients and staff members.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

No Degree - Public Relations

Rowan University
Glassboro, NJ
10-2025

No Degree - Real Estate

Georgia MLS
Tucker, GA
12-2024

High School Diploma -

Atlantic County Institute of Technology
Mays Landing, NJ
09-2015

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Safe Food Handling
  • Cash Handling
  • Order Taking
  • Hospitality service expertise
  • Payment Processing
  • Memory retention
  • Complex Problem-Solving
  • Upselling techniques
  • Compliance standards
  • Sales expertise
  • Item promotion
  • Decision-Making
  • High Energy and Stamina
  • Interpersonal Communication
  • Multitasking
  • Relationship Building
  • Attention to Detail
  • Cool Under Pressure
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Organizational abilities
  • Written and verbal communication
  • HIPAA Compliance
  • Patient Care
  • Emotional Support
  • Patient Observation
  • Patient Transport
  • EKG Interpretation
  • Health Education
  • Personal hygiene maintenance
  • Medical Equipment Operation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Reliability
  • Certified in CPR/AED
  • Medical Terminology
  • Goal Setting
  • First Aid/CPR
  • POS systems
  • Basic Computer Skills
  • Reception
  • Front Desk
  • FAX Machine
  • Lead Positions

Certification

  • First Aid Certification - American Red Cross.
  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • CPR/AED Certification
  • South Atlanta Bartending School Certification

Interests

  • REAL ESTATE
  • Volunteering
  • Blogging/Vlogging
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Mindfulness Practices
  • Fashion and Style
  • Pilates
  • Animal Care
  • Yoga
  • Acting and Theater

Timeline

Waitress

Red Lobster
09.2021 - 10.2022

Loss Prevention Specialist

Old Navy, Gap
07.2020 - 03.2021

Old Navy

Old Navy, Gap
01.2020 - 12.2020

University Assistant

Rowan University
10.2019 - 05.2020

Atlanta Care Hospital Volunteer

Atlantacare
12.2018 - 08.2019

Reliance Pediatrics Medical Group

Medical Clinic
09.2018 - 08.2019

Wawa

Wawa Food Markets
09.2017 - 12.2019

No Degree - Public Relations

Rowan University

No Degree - Real Estate

Georgia MLS

High School Diploma -

Atlantic County Institute of Technology

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Etalyah Smith