Etchika Digby
Ellenwood,GA
Summary
Results-driven professional with over 10 years of experience in leadership, problem-solving, and administrative management. Proven ability to streamline operations, manage teams, and implement processes that drive productivity. Skilled in developing and leading training programs to enhance employee performance and achieve business objectives. Effective communicator with expertise in conflict resolution and fostering a positive team environment.
Overview
21
21
years of professional experience
Work History
Learning Ambassador (HGA6)
Amazon.com Services LLC
09.2024 - Current
- Led a select team tasked with developing site standards and creating effective training programs for Problem Solvers, improving overall team performance and engagement
- Designed and implemented a comprehensive training process for associates, focusing on skills development and performance improvement
- Conducted daily audits of new hires, cross trainers, and retrains, providing feedback and recommending areas for development
- Assisted in the recruitment of top-performing associates, ensuring alignment with the role's requirements and organizational goals
- Collaborated with management to identify and address employee misconduct, promoting a positive work culture
FC Associate I, L1 (HGA6)
Amazon.com Services LLC
02.2024 - 09.2024
- Managed inventory operations, utilizing scanners and induction machines for sorting and quality control
- Led troubleshooting efforts, ensuring all products met quality and operational standards
- Operated powered industrial trucks (PIT) such as forklifts and pallet jacks, maintaining safety protocols at all times
Virtual Customer Experience Representative (Retention Services)
Comcast Corporation
06.2022 - 10.2023
- Exceeded sales and retention targets by engaging with customers to identify needs and providing tailored solutions
- Delivered outstanding customer service by handling inquiries and resolving issues, ultimately contributing to increased customer satisfaction and loyalty
- Demonstrated advanced problem-solving abilities, leveraging soft skills such as active listening and conflict resolution to retain customers
- Collaborated with cross-functional teams to ensure a seamless customer experience, consistently meeting performance metrics in a competitive environment
Administrative Assistant
STG International/Federal Occupational Health
07.2015 - 11.2016
- Provided administrative and clerical support to a diverse team, including both federal employees and contractors
- Streamlined office operations, managing records, supplies, travel arrangements, and telecommunications, ensuring smooth day-to-day activities
- Coordinated meetings, conferences, and events, effectively handling logistics and communication across multiple stakeholders
- Created and proofread documents, reports, and presentations, ensuring timely and accurate deliverables
Third Class Inventory Specialist
U.S. Navy (Reserve)
12.2003 - 12.2011
- Maintained inventory and managed records with a focus on accuracy and compliance with Navy protocols
- Led initiatives to streamline inventory and order management processes, improving efficiency and reducing errors
- Served as a key member of a team responsible for international operations, ensuring effective organization and security of Navy assets
Education
Bachelor of Science - Logistics And Supply Chain Management
Western Governor Univer
Salt Lake City, UT01-2027
Skills
- Leadership & Team Development
- Process Improvement
- Problem Solving & Critical Thinking
- Time Management & Organization
- Microsoft Office Suite
- Calendar Management Tools
- Barcode Scanning Systems
Timeline
Learning Ambassador (HGA6)
Amazon.com Services LLC
09.2024 - Current
FC Associate I, L1 (HGA6)
Amazon.com Services LLC
02.2024 - 09.2024
Virtual Customer Experience Representative (Retention Services)
Comcast Corporation
06.2022 - 10.2023
Administrative Assistant
STG International/Federal Occupational Health
07.2015 - 11.2016
Third Class Inventory Specialist
U.S. Navy (Reserve)
12.2003 - 12.2011
Bachelor of Science - Logistics And Supply Chain Management
Western Governor Univer
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