E' TELONNE POLK-SMITH
Summary
Dedicated customer service professional with over five years of experience providing exceptional support to clients. Skilled in resolving issues, improving customer satisfaction, and maximizing business opportunities. Strong work ethic, efficient at completing tasks, and committed to ensuring high quality workmanship on every job.
Overview
10
10
years of professional experience
Work History
Ladder Assist Processor
Allstate
06.2024 - 01.2025
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Achieved high customer satisfaction ratings by providing clear, concise, and effective communication throughout the claim resolution process.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future appointments.
- Collaborated closely with adjusters with scheduling and coordination to ensure accurate, fair, and timely claims settlements for all involved parties.
Inventory Associate
WIS International
01.2018 - 03.2024
- Conduct regular inventory counts to ensure accuracy and prevent stock discrepancies at various customer locations
Sales Associate/Team Lead
Champs
01.2022 - 01.2023
- Led team to exceed sales targets by implementing effective merchandising strategies
- Provided exceptional customer service and resolved any issues to improve satisfaction rates
- Trained new hires on product knowledge and sales techniques to boost team performance
General Laborer
DKD ENERGY
01.2020 - 01.2021
- Demonstrated strong work ethic and teamwork while completing physically demanding tasks
- Safely handled materials and followed instructions to maintain a clean and organized work site
- Assisted with various labor tasks, clean up debris, lifting, and carrying heavy objects
Sales Associate
Dillard's
01.2019 - 01.2020
- Strong communication skills from interacting with customers to meet their needs
- Ability to meet sales goals through product knowledge and upselling techniques
- Proficient in operating cash registers and handling transactions accurately and efficiently
Sales Floor Associate/Stocker
Dollar Tree Mobile
01.2015 - 01.2018
- Experience in providing excellent customer service in a fast-paced retail environment
- Utilized efficient stocking methods to maintain organized and easily accessible inventory
- Collaborated with team members to ensure store cleanliness and organization
Education
ASSOCIATE OF SCIENCE - GENERAL EDUCATION
Bishop State Community College
Skills
- Inventory management
- Teamwork
- Material handling
- Customer service
- Sales techniques
- Communication
- Sales goals
- Cash register operation
- Fast-paced retail experience
- Stocking methods
- Store organization
- Problem-solving
- Time management
- Attention to detail
- Microsoft Excel
- Microsoft Word
Timeline
Ladder Assist Processor
Allstate
06.2024 - 01.2025
Sales Associate/Team Lead
Champs
01.2022 - 01.2023
General Laborer
DKD ENERGY
01.2020 - 01.2021
Sales Associate
Dillard's
01.2019 - 01.2020
Inventory Associate
WIS International
01.2018 - 03.2024
Sales Floor Associate/Stocker
Dollar Tree Mobile
01.2015 - 01.2018
ASSOCIATE OF SCIENCE - GENERAL EDUCATION
Bishop State Community College
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