Work History
Timeline
Summary
Skills
Education
Work Availability
Overview
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E. Teresa Valencia

E. Teresa Valencia

Hawthorne,CA

Work History

Front End Supervisor/Bookkeeper in Training

Bristol Farms
Manhattan Beach , CA
12.2022 - Current
  • Oversee employee performance, correct problems, and increase efficiency to maintain productivity targets. Mentor team members to enhance professional development and accountability in workplace including coaching employees and training on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Effectively allocate tasks during high-traffic times to keep operations running smoothly and employees focused including: walking through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs and teaching staff to take initiative in implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Generate financial reports and summaries for management review by updating financial records using various software programs to input data into accounting systems for current, accurate accounts. Manage invoices, payments and deposits, maintaining accurate expenditure records. Correct discrepancies in financial records for balanced books.

Teacher/Instructional Assistant

Mesa Public Schools
Mesa , AZ
02.2018 - 05.2022
  • Instructed students to ensure all state standards and expectations were met by designing, implementing, and facilitating multiple lesson plans in formats that worked best for students working towards individual goals to achieve passing GPA in preparation for the next level of education
  • Created multiple lines of communication and communicated frequently with parents, students, and faculty to provide feedback, discuss instructional strategies, and ensure all parties are successful and involved in the education process.
  • Fostered a classroom culture that focused on Social Emotional Learning with ongoing education and practical implementation strategies, while also keeping students on-task with proactive behavior modification and positive behavior reinforcement strategies.
  • Increased educational expertise and knowledge by participating in weekly instructor-oriented workshops and participated in biweekly department meetings to plan ongoing scope and sequence of curriculum, plan grade level achievement goals and extracurricular club and group planning, as well as provide input to colleagues about student achievement and improvement for shared report cards and progress reports.

Lead Trainer/Senior Deli Clerk

AJ's Fine Foods
Mesa , AZ
03.2020 - 11.2021
  • Coordinated and delivered comprehensive training for new hires and management staff to impart information about company policies, culture and performance expected, including safety protocols, cleanliness, sales through service, and in-store marketing.
  • Assessed staff performance and training effectiveness in conjunction with store and department manager to ensure fidelity and that all employees and future leaders were on track for long-term success.
  • Promoted high-value sales by creating attractive displays to showcase product best to guests as they worked through various counters and end caps while providing exemplary guest service by listening to guest needs, following up on requests, and suggesting additional items based upon guest conversations within department and store

Assistant Store Manager

The King's House – F.C. Ziegler Co
Scottsdale , AZ
09.2012 - 01.2015
  • Completed daily operating procedures including opening, closing, cleaning and stocking of sales floor, including building new displays, moving merchandise to right sized display unit, and showcasing as much product as possible for guest viewing, as well as counting drawers and managing security.
  • Increased sales and customer satisfaction through personalized servicing by engaging guests on sales floor or over the phone, having conversations, and listening to what they needed before providing possible merchandise options or special order requests and asking for the sale
  • Managed and trained a core team of employees to provide excellent service as expected from ownership, while also assisting with clerical work including regular inventory counts to verify stock levels, address discrepancies, and forecast future needs, ordering merchandise, handling inbound and outbound shipping, and handling any issues that arose that could not be handled by sales associates.

Stock Specialist/Visual Merchandiser

Banana Republic
Scottsdale , AZ
10.2009 - 04.2012
  • Maintained effective team member communication to keep warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies. Ensured updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Lead unloading, sorting and stocking of merchandise according to store layout and product placement. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Rotated stock correctly and according to FIFO to prevent out-of-date products and removed aging items from main shelving to build special promotional displays, or moved to clearance areas.
  • Enhanced overall store appearance by applying careful consideration to product and display locations. Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Created interior visual displays according to corporate planograms to promote products in alignment with corporate sales objectives as well as to highlight new and featured products. Used props and lighting to enhance appearance and visibility of displays. Scheduled regular maintenance and repair of displays for longevity.

Closing Store Manager

Cheeburger Cheeburger
Tempe , Arizona
08.2007 - 11.2009
  • Led core team of servers to consistently meet customer service and sales targets by monitoring server performance and providing feedback to enhance server delivery. Proactively communicated with servers to coordinate workflows and monitor service during busy shifts. Trained servers on order management, food service quality and how to build rapport with guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service. Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment. Enforced compliance with food safety and sanitation standards throughout restaurant. Inspected staff and server only areas for proper working conditions and directed staff to clean and sanitize as needed.

Mechanical Drafter/Prototype Technician

FilConn
Tempe , AZ
06.2005 - 08.2007
  • Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
  • Developed and enhanced personnel work instructions to clear up confusion and boost performance.
  • Selected material quantities or processing methods needed to achieve efficient production.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Mapped process workflows to enhance understanding of procedures.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Managed quality assurance initiatives.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Collected and reviewed engineering data to assess needs and recommend solutions.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Assisted engineers in developing, building, and testing prototypes and products.
  • Sketched outline designs and used CAD programs to create detailed design and specifications.
  • Developed manufacturing drawings and oversaw teams of technicians in construction of systems.
  • Worked with clientele to determine project needs and adapt prototypes for testing.
  • Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
  • Managed continuous improvement projects.
  • Developed CAD drawings to support prototype designs.
  • Developed communication documentation to help convey key design aspects to clients.
  • Computed scaling, specification details and other factors with strong mathematical abilities.
  • Created scale and full-size blueprints for [Type] needs, highlighting all aspects of mechanical designs.
  • Incorporated text comments and instructions to finalize drawings and guide installers or production staff.
  • Updated designs with latest feedback from customers.
  • Developed detailed design drawings and specifications for mechanical equipment, dies and controls using computer-assisted drafting (CAD) equipment.
  • Conferred with customer representatives to review schematics and answer questions pertaining to installation of systems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Instructional Assistant

Mesa Public Schools
Mesa , AZ
01.2004 - 05.2005
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Provided support to help students with special needs learn and grow.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Provided performance feedback to help students understand strengths and areas for improvement.
  • Provided support during classes, group lessons, and classroom activities.
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supported student learning objectives through personalized and small group assistance.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Supported English Language Learners (ELLs) to deliver high-quality education for students learning English.

Sales Associate

Victorias Secret
Mesa , AZ
06.2003 - 12.2003
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to event marketing, sales and brand promotion.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Cashier/Food Service

Target
Mesa , AZ
02.2001 - 05.2003
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Utilized POS system to receive and process food and beverage orders.

Seasonal Sales Associate

Mervyn's California
Mesa , AZ
09.2000 - 01.2001
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Timeline

Front End Supervisor/Bookkeeper in Training

Bristol Farms
12.2022 - Current

Lead Trainer/Senior Deli Clerk

AJ's Fine Foods
03.2020 - 11.2021

Post-Baccalaureate - Elementary Education

Scottsdale Community College
2019.11 - 12 2020

Teacher/Instructional Assistant

Mesa Public Schools
02.2018 - 05.2022

Assistant Store Manager

The King's House – F.C. Ziegler Co
09.2012 - 01.2015

Stock Specialist/Visual Merchandiser

Banana Republic
10.2009 - 04.2012

Closing Store Manager

Cheeburger Cheeburger
08.2007 - 11.2009

Bachelor of Fine Arts - Photography: Digital Processes

Arizona State University
2007.08 - 5 2010

Mechanical Drafter/Prototype Technician

FilConn
06.2005 - 08.2007

Instructional Assistant

Mesa Public Schools
01.2004 - 05.2005

Certificate Of Completion - Computer Aided Drafting

Maricopa Community Colleges - Mesa Community College
08.2003 - 05.2005

Sales Associate

Victorias Secret
06.2003 - 12.2003

Cashier/Food Service

Target
02.2001 - 05.2003

Seasonal Sales Associate

Mervyn's California
09.2000 - 01.2001

Summary

Results focused retail associate and manager with top-level skills in product knowledge and associate training. Ready to tackle new challenges and build success with exciting organization. Likable personality and customer-focused background coupled with expertise in soft-selling helps to drive results through personalized interactions, listening to guest needs, and helping find the right solution. Successful background leading, mentoring, and maintaining accountability and performance of core staff. Ability to work successfully in multiple business models from corporate to boutique.

Skills

Analytical thinkerundefined

Education

Post-Baccalaureate - Elementary Education

Scottsdale Community College
Scottsdale, AZ
2019.11 - 12 2020

Bachelor of Fine Arts - Photography: Digital Processes

Arizona State University
Tempe, AZ
2007.08 - 5 2010

Certificate Of Completion - Computer Aided Drafting

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
08.2003 - 05.2005

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

23
23
years of professional experience
3
3
years of post-secondary education

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E. Teresa Valencia