Eterica Bradley
Peoria,IL
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
9
9
years of professional experience
Work History
Behavior Attendant
Peoria Public Schools District 150
10.2022 - 11.2023
- Kept class room clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with students to increase loyalty, trust and satisfaction.
- Responded to students requests efficiently and with knowledgeable assistance.
- Responded to students inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to all students inquiries thoroughly and professionally.
DSP/House Manager
Individual Advocacy Group
01.2023 - 10.2023
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Oversaw budget to manage expenditures and control costs.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
CNA
Sharons Healthcare
06.2022 - 09.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Shift Supervisor
KFC
08.2016 - 09.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
Crew Member
KFC
03.2015 - 08.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Certificate - Nursing Assistance
ICC
Peoria, IL12.2019
High School Diploma -
Manual Academy
Peoria, IL05.2016
Skills
- Incident Reporting
- Safety Awareness
- Ticketing
- Tool Management
- Event Oversight
- Calendar Management
- Facility Inspections
- Activity Supervision
- Complex Problem-Solving
- Infection Control
- Problem Solving
- Compassionate Communication
Additional Information
References:
Makenzia Jackson (social worker)
mobile: 309-370-0446
Timeline
DSP/House Manager
Individual Advocacy Group
01.2023 - 10.2023
Behavior Attendant
Peoria Public Schools District 150
10.2022 - 11.2023
CNA
Sharons Healthcare
06.2022 - 09.2022
Shift Supervisor
KFC
08.2016 - 09.2019
Crew Member
KFC
03.2015 - 08.2017
Certificate - Nursing Assistance
ICC
High School Diploma -
Manual Academy
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