Eternity Armenteros
Bridgeport
Summary
Detail-oriented manager recognized for enhancing operational workflows and achieving performance metrics. Skilled in strategic planning and logistics management, focused on leveraging expertise to drive success and support business objectives.
Overview
5
5
years of professional experience
Work History
Area Manager of Operations
Ontrac
Stamford
05.2025 - Current
- Oversaw daily operations to optimize workflow and service delivery.
- Monitored inventory levels, placing orders for supplies as necessary.
- Trained new employees on company policies and procedures for seamless integration.
- Conducted regular audits to confirm compliance with operational standards.
- Assisted in developing strategies for improving operational efficiency.
- Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
- Created reports outlining operational performance metrics for senior management review.
Dispatcher
Ontrac
Stamford
03.2021 - 05.2025
- Coordinated timely dispatch of packages to ensure efficient delivery routes.
- Communicated with drivers to provide instructions and address inquiries.
- Resolved customer issues and complaints related to shipping delays.
- Trained new dispatch team members on operational procedures and tools.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their orders or requests.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Education
Bachelor of Arts - Psychology
University of Connecticut
Stamford, CT12-2022
Skills
- Operations management
- Performance metrics
- Strategic planning
- Customer relationship management
- Effective communication
- Time management
- Attention to detail
- Analytical thinking
- Conflict resolution
- Logistics management
- Problem solving
- Staffing oversight
- Warehouse management
- Excellent interpersonal skills
- Multitasking
- Adaptability and flexibility
- Team collaboration
- Goal setting
- Procurement
- Customer service
Timeline
Area Manager of Operations
Ontrac
05.2025 - Current
Dispatcher
Ontrac
03.2021 - 05.2025
Bachelor of Arts - Psychology
University of Connecticut