Eternity Williams
Buffalo,NY
Summary
Diligent Manager with over 6+ years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
9
9
years of professional experience
Work History
Junior Manager 2
Delta Sonic Car Wash
Buffalo, NY
11.2016 - Current
- Resolved customer complaints in an efficient and professional manner.
- Supervised and evaluated staff performance, providing feedback to improve team productivity.
- Provided leadership by setting goals and objectives while demonstrating a commitment to excellence.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Caregiver
My Place My Home
Buffalo, NY
06.2021 - 01.2022
- Provided crisis intervention and emotional support to individuals in need of assistance.
- Organized and managed donations for shelter residents, such as clothing, food, and hygiene products.
- Assisted with the intake process by gathering information from clients and verifying eligibility for services.
- Conducted safety checks of all areas of the facility while on duty.
- Assisted in developing individual service plans that met the needs of each resident.
- Inspected living quarters regularly for cleanliness standards according to established guidelines.
- Developed relationships with local community resources to ensure access to additional services for shelter residents.
Sales Associate Team Leader
Piercing Pagoda of Zale
Buffalo, NY
08.2019 - 12.2019
- Analyzed sales data to identify areas of improvement within the team.
- Conducted regular meetings with the sales staff to review goals, objectives, and performance metrics.
- Developed an incentive program to motivate the team and encourage higher levels of productivity.
- Provided feedback on employee performance reviews related to customer service skills, product knowledge, and sales techniques.
- Created monthly reports that tracked individual and team performance against set targets.
- Encouraged teamwork by creating an environment where collaboration was valued.
- Hired and trained [Number] team members to carry out department tasks.
Cashier
Tops Friendly Markets
Buffalo, NY
11.2015 - 04.2016
- Processed returns and exchanges of merchandise in accordance with store policies.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped customers find specific products, answered questions, and offered product advice.
- Checked personal identifications during alcohol and tobacco sales.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Bennett High School
Buffalo, NY06.2015
Some College (No Degree) -
Villa Maria College Buffalo
Buffalo, NYSkills
- Team Coordination
- Staff Supervision
- Product and Service Knowledge
- Operations Management
- Employee Scheduling
- Retail Operations
- Sales Growth
- Staff Training and Development
- Team Motivation
- Customer Rapport
Timeline
Caregiver
My Place My Home
06.2021 - 01.2022
Sales Associate Team Leader
Piercing Pagoda of Zale
08.2019 - 12.2019
Junior Manager 2
Delta Sonic Car Wash
11.2016 - Current
Cashier
Tops Friendly Markets
11.2015 - 04.2016
High School Diploma -
Bennett High School
Some College (No Degree) -
Villa Maria College Buffalo
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