Summary
Overview
Work History
Education
Skills
References
Cellular
Timeline
Generic

Eteyah Yehudah

Stn. Mountain,USA

Summary


Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.

Overview

18
18
years of professional experience

Work History

Specimen Processing Technician III

Quest Diagnostics
01.2019 - Current
  • Demonstrates proficiency in responsibilities of the SPT I
  • Meets/exceeds productivity and quality standards (manual requisitions 65/hr
  • Or electronic requisitions 90/hr.)
  • Demonstrates an understanding of how specimen processing impacts the testing laboratory as well as identify & resolve issues with specimen types such as missing information, etc
  • Knowledge of complex relationship between test(s) ordered and received
  • QC entered requisitions for priority & platinum accounts

CSR/Retention Specialist

Ackerman Security
01.2013 - 01.2015
  • Receive and resolve subscriber inquiries, generate cancellation forms, assist in reducing attrition, capture (new, conversion & takeover) leads, schedule repair service, resolve billing issues/process credits, lend limited technical support to customers on operating their alarm system
  • Work closely with the supervisors on inputting and tracking national account data changes/updates
  • Respond to alarm activities and process new contracts

Operations Specialist II

PNC Financial Bank
02.2007 - 01.2012
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Processed daily receipts and provided quality customer service to customer's telephone inquires.
  • Provided support to Abbott customer as a primary contact for Abbott Diagnostics instruments.
  • Train, support, and coordinate features of the Pathways Materials Management system applications among all user departments.
  • Performed system administration on UNIX LAN Server and installed hardware and software on the server and Windows client PCs.
  • Collected, arranged, and input information into database system.

Sr. CSR/Revenue Svc Rep/Tech Support

FedEx
06.2006 - 12.2021
  • Responded to complex customer inquiries, resolved problems, and/or sell services via inbound or outbound calls
  • Maintained knowledge of the company’s basic products, services and solutions in order to assist customers
  • Provided customer assistance with pricing, scheduling pick-ups/deliveries and supplies
  • Provided assistance with creating accounts, billing issues, regenerating invoices and the application of credits/discounts
  • Served as a central point of contact to consult and/or address technical and service related problems with customers on FedEx automation portfolio and deployed technologies
  • Interface with customers to provide product information and instructions
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

Bachelors Degree in Applied Science - Sign Language Interpreting

Georgia Perimeter College
01.2011

Skills

  • Typing: 50 wpm
  • Data entry: 10,000 kph
  • Proficient in Microsoft Office
  • Process documentation
  • Specimen storage
  • Quality control procedures
  • Specimen handling
  • Workflow optimization
  • Laboratory safety protocols
  • Technical applications implementation
  • Data analysis
  • CLIA guidelines
  • Documentation management

References

Available upon request

Cellular

404-819-0185

Timeline

Specimen Processing Technician III

Quest Diagnostics
01.2019 - Current

CSR/Retention Specialist

Ackerman Security
01.2013 - 01.2015

Operations Specialist II

PNC Financial Bank
02.2007 - 01.2012

Sr. CSR/Revenue Svc Rep/Tech Support

FedEx
06.2006 - 12.2021

Bachelors Degree in Applied Science - Sign Language Interpreting

Georgia Perimeter College

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Eteyah Yehudah