Summary
Overview
Quote
Work History
Education
Skills
Work Availability
Hobbies:
AccountManager
Ethan Jobe

Ethan Jobe

IT Support
Carmel,IN

Summary

Perceptive Technical Support Specialist with established listening skills. Bringing over 4 years of professional experience in administrative and technical support services. Broad knowledge base utilizing and troubleshooting various operating systems, hardware & software. Clear communicator with fellow team members and upper management alike.

Overview

10
10

Years of professional experience

4
4

Years of administrative experience

Quote

"Dwell on the beauty of life - watch the stars & see yourself running them"
Marcus Aurelius, "Meditations"

Work History

Help Desk Analyst

MacAllister Machinery Company, Inc
04.2022 - 03.2023
  • Punctually identified and solved technical issues using a variety of diagnostic tools and tactics including Active Directory, elementary HTML / python scripting and HTML/HTTPS troubleshooting.
  • Maintained and correctly distributed databases for company-wide internal new hire & transfer employee IT requests.
  • Installed, modified, and repaired disk images to best fit the needs of the end user.
  • Coached and helped train fellow coworkers in the reality and importance of network security. The Earth will have it stopped it's rotation before a day without bad-actors.

Sales Representative

CARMEL MOTORS
10.2021 - 02.2022
  • Presented professional image that lined up with company brand values.
  • Initiate and schedule appointments with clients in a fast-paced environment.
  • Improved upon active listening skills to select vehicles based on customer needs and available product specifications.
  • Utilize customer service techniques to move towards a fiscal middle ground agreement between the client and company.

Front Desk Agent

Ironworks Hotel
06.2021 - 10.2021
  • Listen to the guest to understand their potential hotel accommodations desires including noise level, accessibility and scheduling
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Maintain and organize collaboration between all other in-house departments in a timely and efficient manner.

Front Desk Agent

Holiday Inn
02.2021 - 06.2021
  • Create reservations with the aim find the ideal fit for guests
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Promoted hotel brand's loyalty program via follow-up calls, email and direct mail.
  • Prepared reports on guest satisfaction levels and other metrics.

Education

Associate - Business Administration

Ivy Tech Community College

Skills

  • Understanding Guest Service Attitude
  • Mac OSX & Windows Proficiency
  • Detailed Ticketing
  • Remote Troubleshooting
  • Hardware Teardown / Rebuild
  • Software Diagnosis
  • VPN / Networking Experience
  • Analytical & Methodical
  • Internal Domain Experience

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Hobbies:

I spend most of my free time with family or friends, heading to Gainbridge Fieldhouse to watch the Pacers, and play Rocket League with buddies. I enjoy finding different ways to either optimize the more monotonous tasks with assorted API's, scripts via Python or AppleScripts, or a mixture of the two. I would like to have a backlog of helpful tools on Github but I have a lot of general coding studying before then.

Cat dad to a rambuncous cat, Luna.

Similar Profiles

CREATE PROFILE
Ethan JobeIT Support