Ethalinda Herzog
Independence,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Unarmed Security Guard
Celtic Hills Security LLC
Independence, MO
11.2022 - Current
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Prepared detailed incident reports when required for review by management team members.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Observed all entrances for any signs of criminal activities or trespassers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Delivery Driver
DoorDash
Rancho Santa Margarita, CA
03.2021 - Current
- Handled merchandise in accordance with product handling standards.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Monitored fuel level throughout shift and refueled when necessary.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Transported and safely delivered items to prevent damage or loss.
- Checked tires for proper inflation before leaving on each route.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Kept accurate logs of all deliveries and trips.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Conducted emergency vehicle repairs to restore safety and dependability.
Unarmed Security Guard
State and Public Safety
Blue Springs , MO
08.2021 - 02.2022
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Apprehended and removed trespassers from facility grounds.
- Provided assistance to law enforcement officers during investigations as necessary.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
- Addressed customer complaints in a polite and professional manner while adhering to company policies and procedures.
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Observed all entrances for any signs of criminal activities or trespassers.
- Enforced rules and regulations within the facility while maintaining a professional demeanor.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Customer Service Associate
Kansas City Starr
Kansas City , MO
08.2004 - 08.2004
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Followed policies and procedures to meet or exceed established performance requirements.
- Consulted with customers regarding needs and addressed concerns.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
GED -
Jefferson Online
Dont Remember (online)08.2008
Skills
- Detainment
- Perimeter Patrol
- Report Preparation
- Property Patrol
- Customer Service
- Customer Support
- Product Knowledge
- Account Management
- Customer Complaint Resolution
- Problem Resolution
Timeline
Unarmed Security Guard
Celtic Hills Security LLC
11.2022 - Current
Unarmed Security Guard
State and Public Safety
08.2021 - 02.2022
Delivery Driver
DoorDash
03.2021 - Current
Customer Service Associate
Kansas City Starr
08.2004 - 08.2004
GED -
Jefferson Online
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